Clerical Assistant

Job summary

We are seeking a dedicated Receptionist/Clerical Officer to join our Long Term Ventilation Service (LTVS) team within the North West Ventilation Unit. Based at Wythenshawe, this role is vital in providing essential support to our multidisciplinary respiratory team, ensuring seamless administrative operations for both outpatient and inpatient services. As the primary point of contact, you will welcome patients and visitors, manage clinic documentation, and assist with appointment scheduling, all while supporting the clinical team in delivering an outstanding patient experience.

The ideal candidate will be organised, adaptable, and committed to providing high-quality administrative assistance. You will be responsible for managing various systems (such as Hive/Epic) to ensure accurate record-keeping, data entry, and efficient communication within the team. This role also involves assisting with patient transport arrangements, handling inquiries, and maintaining confidentiality in line with Trust guidelines.

We offer full-time hours, excellent training, and development opportunities in a supportive environment. Join us to play a key role in enhancing patient care and the smooth operation of our respiratory service.

Main duties of the job

• Serve as the reception contact for patients and visitors, managing check-ins, verifying demographics, and assisting with inquiries.
• Prepare for outpatient clinics by generating clinic lists, retrieving and organising patient notes, and updating records on Hive/Epic and Lorenzo systems.
• Manage documentation by scanning, uploading, and filing patient information, ensuring accurate record-keeping and privacy compliance.
• Schedule and reschedule appointments, book patient transport and interpreters, and respond promptly to routine inquiries.
• Monitor and action items in the NWVU admin email inbox and the Ventilation Hive In Basket.
• Provide general office administration, including data entry, spreadsheet updates, and assisting with the helpline during staffing shortages.
• Ensure continuity of clerical support by covering for other team members during absences and helping orient new staff.
• Adhere to health and safety policies, report potential hazards, and ensure safe equipment usage.

This role demands reliability, attention to detail, and a commitment to upholding the department's high standards of patient care and support.

About us

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.