Job summary
Join MFT as our Director of Transactional Services and lead with purpose at one of the largest and most complex NHS Trusts in England.This pivotal role offers a unique opportunity to manage and optimise key workforce functions, including Recruitment, Payroll, Workforce Systems & Technology, and Workforce Information, at size and scale.Reporting directly to the Deputy Chief People Officer, you will work in close partnership with senior leadership teams to ensure seamless, efficient, and compliant service delivery, collaborating and developing trusting, effective and solid relationships, forging ideas and working to shared goals. You will lead a team of dedicated professionals, fostering a culture of collaboration, innovation, and excellence and your leadership will be instrumental in setting the strategic direction for transactional services, driving process efficiencies, enhancing data management, and ensuring robust compliance across all functions.It goes without saying that this role is a key enabler of the MFT People Plan--supporting its delivery through streamlined, customer-focused services that empower our workforce.In short, if you are an inspiring, forward thinking, strategic leader, with a track record of delivering high-impact workforce services and creating environments where people flourish--this is your moment, and we'd love to hear from you.
Main duties of the job
- Provide strategic leadership to the Recruitment, Payroll, Workforce Systems, and Workforce Information teams, ensuring efficient and compliant operations.
- Develop and implement a strategic vision for Transactional Services that supports organisational goals and enhances employee experience.
- Lead the service improvement agenda, focusing on process efficiencies, automation, and customer service.
- Act as a senior advisor to Executive Directors and Clinical Group leaders, using your expertise to influence workforce strategy and decision-making.
- Champion a proactive, evidence-based approach to service delivery, ensuring interventions are impactful, measurable, and aligned to Trust values.
- Build and nurture a strong internal community, ensuring consistent, high-quality practice across MFT.
- Represent MFT nationally and regionally, building strategic partnerships and bringing in fresh thinking to enhance our transactional services.
- Lead and inspire your team through coaching, development, and performance management, ensuring they are empowered to deliver excellence and innovation.
About us
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.
Candidate Information Pack
To support this vacancy, we have developed a bespoke Candidate Information Pack which provides specific information about the role and the Selection Process. To request a copy of this pack, please contact Executive Assistant/Office Manager to Chief People Officer & Deputy CPO Susan Ramnaught, via email susan.ramnaught@mft.nhs.uk.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.
Candidate Information Pack
To support this vacancy, we have developed a bespoke Candidate Information Pack which provides specific information about the role and the Selection Process. To request a copy of this pack, please contact Executive Assistant/Office Manager to Chief People Officer & Deputy CPO Susan Ramnaught, via email susan.ramnaught@mft.nhs.uk.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications - Academic / Professional
Essential
- Educated to Master's level or holder of relevant professional qualification in Human Resources, Business Management or similar field.
- Evidence of recent and relevant continuous professional development.
- Bachelor's degree or equivalent experience in HR, Finance, Business Administration, or a related field.
Desirable
- Chartered Member of the Institute of Personnel and Development or equivalent experience.
- Formal management or leadership qualification.
- Professional qualification in HR, Payroll, or Business Systems (e.g., CIPD, CIPP, or equivalent) is desirable.
Skills and Abilities
Essential
- Outstanding personal impact. Highly developed interpersonal, networking, advocacy, written and presentation skills that are persuasive and influential and develop relationships that inspire respect, trust and confidence.
- Highly developed analytical skills with the ability to think and act strategically, tactically and creatively, while maintaining a clear view of the issues affecting the Clinical Group and MFT.
- Ability to translate a strategic vision into operation action, to communicate those objectives and ensure they are adhered to.
- Ability to deal positively and promptly with colleagues' concerns and personal problems, challenge colleagues on any inappropriate behaviours or poor performance and investigate and deal with complaints as required
- Ability to work across professional and organisational boundaries with a wide range of stakeholders to deliver high quality outcomes.
- A high level of political awareness.
- Able to develop, deliver and implement wide reaching long-term strategy and service plans for supporting and developing individuals, teams, and groups / communities of practice.
- Customer focused approach delivering high quality services, underpinned by the production and effective use of relevant data, systems and a commitment to continuous improvement;
- Substantial experience of advising on complex and/or highly time-sensitive resourcing needs
- Evidence of ability to act as a leadership role model, advocating best practice interventions across complex organisations that promote equality, fairness, dignity, and respect.
Knowledge & Experience
Essential
- Significant experience in a senior leadership role managing transactional workforce functions, preferably within the NHS or a similar public sector setting.
- Proven track record in managing Payroll, Recruitment, and Workforce Information services, with experience in leading teams and driving operational efficiencies.
- Strong background in managing HR or payroll systems, data integrity, and compliance with regulatory standards.
- Extensive senior level leadership and managerial experience within an acute NHS Trust (or comparatively large and complex multi-disciplinary organisation).
- A successful track record in a senior workforce and / or OD role within a complex environment or sector, managing and leading a HR function.
- A clear appreciation of the context of acute healthcare provision within the modern NHS, including key corporate and business issues.
- A strong understanding of national NHS policy and strategy as it relates to workforce services.
- A strong understanding of how MFT fits into the wider health and social care system.
- Experience of developing and implementing transformation programmes, including the management of service change and organisational development.
- Experience working on national programmes or contributing to national policy development.
- A successful track-record of delivering best practice standards of HR and employment law in the NHS.
- A successful track record of delivering a long-term vision whilst responding to short-term challenges and opportunities.
- A successful track record of developing an organisational culture committed to high quality, people, financial and performance standards.
- Demonstrable success in building, developing and inspiring high performing multi-professional teams, increasing staff engagement and innovation, and motivation to improve performance.
- Evidence of communicating successfully and working effectively in co-operation with a wide range of internal and external bodies, including statutory and non-statutory organisations, senior managers, colleagues and their representatives.
- Highly developed specialist knowledge of contract management through experience in NHS or similar large complex organisations;
- Proven track record of using digitisation and technology to automate services;
- Experience of driving digital and data transformation and a sound working knowledge of one or more NHS workforce information systems, such as TRAC, ESR, Allocate healthroster
Personal Attributes
Essential
- Highly motivated, hard-working and self-confident individual with a drive to deliver and commitment to excellence across all areas. Inspires others and leads by example.
- Aligned to MFT's values
- Able to communicate openly, effectively listen and is consistently approachable to colleagues.
- Works in a highly collaborative manner with colleagues across MFT and other system partners to ensure effective partnership work.
- Able to manage different projects simultaneously with a high degree of autonomy in terms of decision-making and management of deadlines.
- Able to adapt to changing priorities, problem solve and re- focus the work of self and others on new priority areas that may require urgent action.
- High level of personal resilience and ability to work and remain calm in a high-pressure and/or challenging environment.
- A commitment to personal development and the development of colleagues, with the ability to develop a culture in which all individuals can thrive and feel a sense of belonging.
- A commitment to the ethical standards expected of public sector leaders in the UK.
- Passionate commitment to embedding equality, diversity and inclusivity, internally and externally.
- Willingness and ability to travel between MFT's sites as required.
Person Specification
Qualifications - Academic / Professional
Essential
- Educated to Master's level or holder of relevant professional qualification in Human Resources, Business Management or similar field.
- Evidence of recent and relevant continuous professional development.
- Bachelor's degree or equivalent experience in HR, Finance, Business Administration, or a related field.
Desirable
- Chartered Member of the Institute of Personnel and Development or equivalent experience.
- Formal management or leadership qualification.
- Professional qualification in HR, Payroll, or Business Systems (e.g., CIPD, CIPP, or equivalent) is desirable.
Skills and Abilities
Essential
- Outstanding personal impact. Highly developed interpersonal, networking, advocacy, written and presentation skills that are persuasive and influential and develop relationships that inspire respect, trust and confidence.
- Highly developed analytical skills with the ability to think and act strategically, tactically and creatively, while maintaining a clear view of the issues affecting the Clinical Group and MFT.
- Ability to translate a strategic vision into operation action, to communicate those objectives and ensure they are adhered to.
- Ability to deal positively and promptly with colleagues' concerns and personal problems, challenge colleagues on any inappropriate behaviours or poor performance and investigate and deal with complaints as required
- Ability to work across professional and organisational boundaries with a wide range of stakeholders to deliver high quality outcomes.
- A high level of political awareness.
- Able to develop, deliver and implement wide reaching long-term strategy and service plans for supporting and developing individuals, teams, and groups / communities of practice.
- Customer focused approach delivering high quality services, underpinned by the production and effective use of relevant data, systems and a commitment to continuous improvement;
- Substantial experience of advising on complex and/or highly time-sensitive resourcing needs
- Evidence of ability to act as a leadership role model, advocating best practice interventions across complex organisations that promote equality, fairness, dignity, and respect.
Knowledge & Experience
Essential
- Significant experience in a senior leadership role managing transactional workforce functions, preferably within the NHS or a similar public sector setting.
- Proven track record in managing Payroll, Recruitment, and Workforce Information services, with experience in leading teams and driving operational efficiencies.
- Strong background in managing HR or payroll systems, data integrity, and compliance with regulatory standards.
- Extensive senior level leadership and managerial experience within an acute NHS Trust (or comparatively large and complex multi-disciplinary organisation).
- A successful track record in a senior workforce and / or OD role within a complex environment or sector, managing and leading a HR function.
- A clear appreciation of the context of acute healthcare provision within the modern NHS, including key corporate and business issues.
- A strong understanding of national NHS policy and strategy as it relates to workforce services.
- A strong understanding of how MFT fits into the wider health and social care system.
- Experience of developing and implementing transformation programmes, including the management of service change and organisational development.
- Experience working on national programmes or contributing to national policy development.
- A successful track-record of delivering best practice standards of HR and employment law in the NHS.
- A successful track record of delivering a long-term vision whilst responding to short-term challenges and opportunities.
- A successful track record of developing an organisational culture committed to high quality, people, financial and performance standards.
- Demonstrable success in building, developing and inspiring high performing multi-professional teams, increasing staff engagement and innovation, and motivation to improve performance.
- Evidence of communicating successfully and working effectively in co-operation with a wide range of internal and external bodies, including statutory and non-statutory organisations, senior managers, colleagues and their representatives.
- Highly developed specialist knowledge of contract management through experience in NHS or similar large complex organisations;
- Proven track record of using digitisation and technology to automate services;
- Experience of driving digital and data transformation and a sound working knowledge of one or more NHS workforce information systems, such as TRAC, ESR, Allocate healthroster
Personal Attributes
Essential
- Highly motivated, hard-working and self-confident individual with a drive to deliver and commitment to excellence across all areas. Inspires others and leads by example.
- Aligned to MFT's values
- Able to communicate openly, effectively listen and is consistently approachable to colleagues.
- Works in a highly collaborative manner with colleagues across MFT and other system partners to ensure effective partnership work.
- Able to manage different projects simultaneously with a high degree of autonomy in terms of decision-making and management of deadlines.
- Able to adapt to changing priorities, problem solve and re- focus the work of self and others on new priority areas that may require urgent action.
- High level of personal resilience and ability to work and remain calm in a high-pressure and/or challenging environment.
- A commitment to personal development and the development of colleagues, with the ability to develop a culture in which all individuals can thrive and feel a sense of belonging.
- A commitment to the ethical standards expected of public sector leaders in the UK.
- Passionate commitment to embedding equality, diversity and inclusivity, internally and externally.
- Willingness and ability to travel between MFT's sites as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
