Job summary
We are looking for an experienced and motivated B3 Health Care Support Worker to join our supportive, dynamic Manchester Community Response Service (MCR) in North Manchester.
MCR is made up of several teams - Crisis Response, Hospital at Home, Discharge to Assess, Intermediate Care and Community IV teams.
This is an exciting time to be part of our integrated multi -disciplinary and multi-agency team providing rapid assessment and support to people who are at risk of unnecessary admission to hospital.
Main duties of the job
You will support patients with care needs and nursing and therapy interventions working to an agreed competency framework.
Our Crisis Response team operates as a clinically led multi-disciplinary team comprising of Advanced Clinical Practitioners, Nurses, Occupational therapists, Physiotherapists, Social Workers, and Pharmacists.
The service operates 7 days a week, extended hours, taking referrals form the ambulance service and other community services including GPs for people living in North Manchester. Support from the crisis team is offered for up to 48hours. You may also have the opportunity to support the Hospital at home service.
You will be a champion of integrated community care approach, a strong team player and an excellent communicator. You will be adaptable, committed, well organised and able to work well under pressure. You must be able to travel around various community locations delivering care.
About us
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- GCSE/'O' levels in numeracy and literacy NVQ II or above
Desirable
- A1 - Assessors qualification.
Experience
Essential
- Some understanding of the needs of older people
- Ability to work collaboratively within the team and independently
- Ability to work under supervision
- General workplace experience
- Previous experience of work in a health or social care setting
- Experience of work with the elderly /frail.
Desirable
- Community experience.
- Experience of working with acutely unwell patients
Skills
Essential
- Ability to move and handle patients and equipment with appropriate training
- Able to develop and maintain effective communication with a range of people about a range of matters
- Good interpersonal and organisational skills
- Able to deal with sensitive issues with tact and diplomacy
- Able to maintain quality of own work.
- Able to maintain confidentiality and discretion
- Good communicator both written and verbal.
Desirable
- Enhanced Computer skills
- Expanded scope of skills including physiological signs, venepuncture etc
Knowledge
Essential
- Able to apply knowledge of policies, procedures, legislation and professional standards of practice
- Understanding of the MDT roles Knowledge of the support worker role and how it benefits patients.
Aptitudes
Essential
- Able to work to time pressures and unpredictable work pattern
- Motivated and patient focused Flexible and adaptable.
- Able to work the daily / weekly shift pattern of the team / service
- To work across health and social care to support the remit of the MCR team in the community.
- Clean and smart appearance.
- Car driver / owner / access to car essential
Person Specification
Qualifications
Essential
- GCSE/'O' levels in numeracy and literacy NVQ II or above
Desirable
- A1 - Assessors qualification.
Experience
Essential
- Some understanding of the needs of older people
- Ability to work collaboratively within the team and independently
- Ability to work under supervision
- General workplace experience
- Previous experience of work in a health or social care setting
- Experience of work with the elderly /frail.
Desirable
- Community experience.
- Experience of working with acutely unwell patients
Skills
Essential
- Ability to move and handle patients and equipment with appropriate training
- Able to develop and maintain effective communication with a range of people about a range of matters
- Good interpersonal and organisational skills
- Able to deal with sensitive issues with tact and diplomacy
- Able to maintain quality of own work.
- Able to maintain confidentiality and discretion
- Good communicator both written and verbal.
Desirable
- Enhanced Computer skills
- Expanded scope of skills including physiological signs, venepuncture etc
Knowledge
Essential
- Able to apply knowledge of policies, procedures, legislation and professional standards of practice
- Understanding of the MDT roles Knowledge of the support worker role and how it benefits patients.
Aptitudes
Essential
- Able to work to time pressures and unpredictable work pattern
- Motivated and patient focused Flexible and adaptable.
- Able to work the daily / weekly shift pattern of the team / service
- To work across health and social care to support the remit of the MCR team in the community.
- Clean and smart appearance.
- Car driver / owner / access to car essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
