Manchester University NHS Foundation Trust

Receptionist / Administration Assistant

The closing date is 08 June 2025

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Job summary

An exciting opportunity for a receptionist/office clerk to provide support to the Child and Adolescent Mental Health Services(CAMHS) based at North Manchester CAMHS (The Bridge).

We are looking for an enthusiastic, self-motivated and well organized individual to join our busy team in the role of receptionist/office clerk. To ensure patients receive the best care possible and we are looking for someone to bring a positive approach to our working environment.

Main duties of the job

Successful candidates must have experience working in a busy customer service based role and excellent IT skills. A high standard of both written and verbal communication and a confident telephone manner will be essential. You will need to work flexibly and apply a methodical approach to a varying and busy workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team. A friendly and conscientious outlook is also required as is the ability to liaise with all levels of staff and patients.

This role is full time Monday - Friday, 37.5 hours

About us

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Details

Date posted

23 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

349-MCH-7116985 RL4

Job locations

The Bridge - CAMHS North Manchester

Maddison Place, Northampton Road

Manchester

M40 5BP


Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

Were looking forward to hearing from you!

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

Were looking forward to hearing from you!

Person Specification

Qualifications

Essential

  • GCSE Grade C or above in Maths and English or equivalent experience

Knowledge

Essential

  • PC skills and Knowledge of Microsoft Office Software

Desirable

  • Experience of using Paris
  • Experience of using Microsoft Word and Excel

Experience

Essential

  • Experience of working in an administrative environment

Desirable

  • Experience of working in the NHS
  • Experience of liaising with more than one discipline
  • Experience of working in a reception / customer service role
Person Specification

Qualifications

Essential

  • GCSE Grade C or above in Maths and English or equivalent experience

Knowledge

Essential

  • PC skills and Knowledge of Microsoft Office Software

Desirable

  • Experience of using Paris
  • Experience of using Microsoft Word and Excel

Experience

Essential

  • Experience of working in an administrative environment

Desirable

  • Experience of working in the NHS
  • Experience of liaising with more than one discipline
  • Experience of working in a reception / customer service role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

The Bridge - CAMHS North Manchester

Maddison Place, Northampton Road

Manchester

M40 5BP


Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

The Bridge - CAMHS North Manchester

Maddison Place, Northampton Road

Manchester

M40 5BP


Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Lynsey Etchells

lynsey.etchells@mft.nhs.uk

01612033250

Details

Date posted

23 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

349-MCH-7116985 RL4

Job locations

The Bridge - CAMHS North Manchester

Maddison Place, Northampton Road

Manchester

M40 5BP


Supporting documents

Privacy notice

Manchester University NHS Foundation Trust's privacy notice (opens in a new tab)