Job summary
The post holder will support the provision of the highest quality patient care through assisting the sub-speciality team. They will support the Team's call centre in answering in-coming calls, taking patient queries, which can include taking messages, arranging call back's to consultants PPC or to reschedule or cancel an existing appointments. The postholder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.
The postholder will provide a patient focused service to ensure high levels of patient care by promptly answering incoming patient calls, and being accessible, customer focused and a point of contact. This role is ideal for those without NHS experience who would like to progress their career within the NHS administration.
Main duties of the job
To work as part of a sub-speciality team to ensure patients queries are answered via email, letter or telephone
Promptly answer telephone enquires taking and relaying messaged in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
Under the supervision of the Team Managers/Lead PPC to provide administrative support this could include filing, photocopying of patient records, sorting post or internal mail and chasing up of diagnostic tests.
Register new referrals and making arrangement for prompt clinical grading and triage of referrals.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- Good general education/ diploma
Experience
Essential
- Previous Experience of employment
Skills
Essential
Desirable
Knowledge
Essential
- Computer literate, with experience of using a keyboard.
Desirable
- Understanding of medical terminology
- Knowledge of NHS service provision including the pathway of care and RTT
Personal Attributes
Essential
- Willingness to develop good interpersonal, verbal and written communication skills.
- Team player who is ready to take ownership
Desirable
- Committed to a "Patient/Client First" philosophy.
- Flexible, responsive approach to work.
Values and Behaviours
Essential
- Proactively maintain all mandatory requirements and undertake training for continuous development.
Person Specification
Qualifications
Essential
- Good general education/ diploma
Experience
Essential
- Previous Experience of employment
Skills
Essential
Desirable
Knowledge
Essential
- Computer literate, with experience of using a keyboard.
Desirable
- Understanding of medical terminology
- Knowledge of NHS service provision including the pathway of care and RTT
Personal Attributes
Essential
- Willingness to develop good interpersonal, verbal and written communication skills.
- Team player who is ready to take ownership
Desirable
- Committed to a "Patient/Client First" philosophy.
- Flexible, responsive approach to work.
Values and Behaviours
Essential
- Proactively maintain all mandatory requirements and undertake training for continuous development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
