Job summary
Join an organisation where your supportive, caring nature and outstanding organisational skills will go such a long way. And joining us as a Booking & Scheduling Coordinator today means you'll hugely contribute to helping our patients access the care and support they need, and for some, at the most vulnerable time in their life. So why not make a difference, and more importantly, be the difference, for both our patients, their families and our clinical teams.
Main duties of the job
The role and responsibilities of a Booking and Scheduling Coordinator may vary depending on the department or hospital that an individual is employed to work in but are broadly as follows - to manage waiting lists and rebooking lists to ensure that appointments are allocated to patients in accordance with the current policies and timescale targets.
To provide an efficient and high-quality booking and scheduling patient service to meet the requirements of the department / hospital and the Trust in achieving its key access targets. The post holder will be expected to liaise with patients, senior clinical staff, outpatient staff and managers on the maintenance of services ensuring that accurate information is provided to patients via clinic letters whilst working to national access targets.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
Typically, the Booking & Scheduling services at each of our hospitals operates Monday to Friday, between 9am and 5pm. Some sites may offer slightly earlier start and / or later finish times and some sites may operate over a weekend or on bank holidays. This will be discussed with you at interview stage so you can be clear on whether the working patterns meet your needs. If a working pattern does include evening, weekend or bank holiday shifts, there are unsocial hours allowances that would be paid in addition to your normal standard salary.
For further information on this opportunity and submit an application please go to
Booking & Scheduling Coordinator - MFT Careers
Job description
Job responsibilities
Typically, the Booking & Scheduling services at each of our hospitals operates Monday to Friday, between 9am and 5pm. Some sites may offer slightly earlier start and / or later finish times and some sites may operate over a weekend or on bank holidays. This will be discussed with you at interview stage so you can be clear on whether the working patterns meet your needs. If a working pattern does include evening, weekend or bank holiday shifts, there are unsocial hours allowances that would be paid in addition to your normal standard salary.
For further information on this opportunity and submit an application please go to
Booking & Scheduling Coordinator - MFT Careers
Person Specification
Qualifications
Essential
- Recognised educational standard in Maths or English. and or Knowledge Skills and experience
Experience
Essential
- Able to proficiently use Microsoft office packages
- Previous experience of working within a team and alone
- Previous experience of working / volunteering in a booking contact centre environment or similar customer care environment
- Able to work unsupervised for short to medium periods of time
Person Specification
Qualifications
Essential
- Recognised educational standard in Maths or English. and or Knowledge Skills and experience
Experience
Essential
- Able to proficiently use Microsoft office packages
- Previous experience of working within a team and alone
- Previous experience of working / volunteering in a booking contact centre environment or similar customer care environment
- Able to work unsupervised for short to medium periods of time
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
