Emergency Department Tracker

Job summary

Are you interested at being at the forefront of our patient safety and patient experience journey?

We have a number of exciting opportunities to join the Emergency Department Team at Manchester Royal Infirmary (MRI) as a patient experience tracker. An exciting opportunity has arisen for a dynamic individual to join the Accident and Emergency team at Manchester Royal Infirmary.

The tracker role is a new role supporting both patients and clinical staff through their MRI experience whether that be through the Emergency Department (ED), Minor Injuries (MI) or Urgent Treatment Centre. (UTC)

The ideal candidate will be highly motivated, a good team player, organised, flexible and can maintain attention to detail. Enjoy working in a fast-paced environment, be adaptable and willing to take on various tasks and duties. As the ED department is open 24 hours this role gives you the opportunity to work a variable shift load including overnight

You will also play an active role in the wider multidisciplinary teams that work across MRI by liaising with different teams to ensure patients progress along their pathway safely and efficiently

The overall aim of this post is to offer the highest level of care to our patients by supporting the clinicians providing the front-line care to improve the patient experience and flow throughout the department.

Main duties of the job

Tracking patients from when they enter the department to when they leave by onwards referral for further specialist treatment or discharged back to the care of their GP in a timely manner. You will work closely with Medical, Nursing and Managerial colleagues based in the ED and UTC department providing awareness to changes in pressure, capacity, and patient flow.

There are a lot of exciting changes happening at the ED department and UTC at Manchester Royal Infirmary over the next few years INCLUDING £40M worth of investment in our buildings & infrastructure some of which have already started.

By joining our exciting journey, you will become part of the MRI's, passionate, talented team and will have access to a wide range of learning and development opportunities to further develop both yourself and the services we provide in the coming years

About us

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.