Senior Digital IT Support Technician

Job summary

To provide advanced technical support to all end users (Scientific and Technical staff) across the North West Genomic Laboratory Hub (NWGLH), via email, phone or face-to-face, in order to resolve technical problems relating to PCs, instruments, printers and other IT equipment, including specialist software and databases.

To troubleshoot and resolve complicated technical issues within the scope of the GLH team.

To uphold agreed service levels, technical standards and policies.

Act as a point of contact for computer-related advice, within the Laboratory (Win10, Linux, VDI, Desktop, Laptops, peripherals, software, and instruments), and maintain extensive knowledge and expertise of market developments and standards related to this area.

To liaise with the constituent central IT departments of the GLH (Manchester Foundation Trust MFT, The Christie Foundation Trust, and Liverpool Women's Foundation Trust LWFT) to provide timely support to the GLH.

Main duties of the job

Skills & knowledge required

You'll bring experience of working in a customer-facing IT infrastructure support role. This will have included providing first-, second- and third-line support with the PC client environment. You'll also need knowledge of local area networks and wide area networks, server support and email systems.

Proven experience in the management and use of service desk systems and call distribution systems is also important. You'll thrive under pressure and be ready to work flexibly, including some out-of-hours shifts.

Qualifications

Degree or equivalent or relevant experience.Evidence of Personal Development

About us

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and well-being and shaping the future of our organisation together.