Job summary
We are seeking a Clinical Group Director of Performance & Operations who is a driven and inspired individual to be responsible for the direct delivery of all patient services across our Wythenshawe, Trafford, Withington & Altrincham (WTWA) Clinical Group - a role that will take your career and experience to another level.
Accountable for ensuring effective systems, processes and performance management arrangements are in place to deliver high standards of patient care, you will lead and support operational managers to hold service lines to account, ensuring there is effective operational support at all levels across the Clinical Group.
Reporting to the WTWA Clinical Group Chief Executive, you will role model values-led compassionate leadership, empower others in decision making and enable our teams to make the most valuable contribution, all leading to a high performing, inclusive, open and transparent culture.
In doing so, you will work closely with your Clinical Group senior leadership team to drive forward the delivery of ambitious targets founded on the curiosity to seek ways in which to continually improve performance and ensure the achievement of operational targets and high-quality care.
So, if you are passionate about shaping clinical services for the people of Manchester and beyond while working in one of the most complex and vibrant NHS Trusts in the country, this could be your next and best career move.
Main duties of the job
- As a highly motivated, hard-working and self-confident individual with a drive to deliver and a commitment to excellence across all areas, you will drive forward transformation, modernisation and innovation across the Clinical Group, promoting a culture of continuous service improvement.
- You will have a successful track record in a senior operation and / or performance role, delivering high quality results within a complex environment or sector, preferable within the NHS, eager for this new challenge.
- With impressive evidence of developing and implementing transformation programmes, including the management of service change, organisational development, outcome and operational process improvement and cost reduction, you will utilise proven approaches and methodologies to improve management of performance across the Clinical Group.
- It goes without saying, as an open communicator, consistently approachable to colleagues and an effective listener.
- You will be a dynamic, innovative, compassionate and inclusive leader using a positive, strong influencing and coaching style, inspiring others with a vision focused on high standards of patient care, safety and efficient and effective use of resources.
- Finally, with a commitment to promoting excellence at an MFT level as well as supporting the success of the Clinical Group, you will ensure the Clinical Group's operational objectives are clear and that robust delivery plans are in place to deliver these objectives.
About us
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.
Candidate Information Pack
To support these opportunities, we have developed a bespoke 'Candidate Information Pack' which provides specific information about the role and the Assessment and Selection Process. To request a copy of this pack, please contact Talent Attraction & Senior Acquisition Service Lead Sinad Gamble, via email sinead.gamble@mft.nhs.uk.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading.
Candidate Information Pack
To support these opportunities, we have developed a bespoke 'Candidate Information Pack' which provides specific information about the role and the Assessment and Selection Process. To request a copy of this pack, please contact Talent Attraction & Senior Acquisition Service Lead Sinad Gamble, via email sinead.gamble@mft.nhs.uk.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications - Academic / Professional
Essential
- Educated to degree level or equivalent experience.
- Post-graduate degree or equivalent experience.
- Evidence of recent and relevant continuous professional development.
Desirable
- Formal management or leadership qualification.
Skills, Knowledge & Experience Requirements - Skills & Abilities
Essential
- Outstanding personal impact. Highly developed interpersonal, networking, advocacy, written and presentation skills that are persuasive and influential and develop relationships that inspire respect, trust and confidence.
- Highly developed analytical skills with the ability to think and act strategically, tactically and creatively, while maintaining a clear view of the issues affecting the Clinical Group and MFT.
- Ability to translate a strategic vision into operational action, to communicate those objectives and ensure they are adhered to.
- Ability to deal positively and promptly with colleagues' concerns and personal problems, challenge colleagues on any inappropriate behaviours or poor performance and investigate and deal with complaints as required.
- Ability to encourage multi-disciplinary professional working and problem solving.
- A high level of political awareness.
Skills, Knowledge & Experience Requirements - Knowledge & Experience-
Essential
- Extensive senior level leadership and managerial experience within an acute NHS Trust (or comparatively large and complex multi-disciplinary organisation).
- A successful track record in a senior operations and / or performance role delivering high quality results within a complex environment or sector, preferable within the NHS.
- A clear appreciation of the context of acute healthcare provision within the modern NHS and understanding of the NHS Operating Framework and NHS Service Performance Standards.
- A successful track record of consistent delivery against NHS performance standards and sustainable bottom-line delivery through sound financial and operational management.
- Experience of managing significant resources and budgets, and a proven track record of delivering financial balance, sustainability and value for money.
- Experience of establishing and applying robust performance management systems and accountability frameworks.
- Experience of developing and implementing transformation programmes, including the management of service change, organisational development, outcome and operational process improvement and cost reduction.
- Experience of setting ambitious but attainable targets and leading the implementation of innovative solutions, designed to improve the quality of services within financial constraints.
- A successful track record of delivering a long-term vision whilst responding to short-term challenges and opportunities.
- A successful track record of developing an organisational culture committed to high quality, people, financial and performance standards.
- Demonstrable success in building, developing and inspiring high performing multi-professional teams, increasing staff engagement and innovation, and motivation to improve performance.
- Evidence of communicating successfully and working effectively in co-operation with a wide range of internal and external bodies, including statutory and non-statutory organisations, senior managers, colleagues and their representatives.
Desirable
- A strong understanding of how MFT fits into the wider health and social care system.
- Experience working on national programmes or contributing to national policy development.
- Evidence of leading or implementing high profile initiatives underpinned by the national research and innovation agenda.
Personal Attributes
Essential
- Highly motivated, hard-working and self-confident individual with a drive to deliver and commitment to excellence across all areas. Inspires others and leads by example.
- Aligned to MFT's values of 'Everyone Matters', 'Working Together', 'Dignity and Care', and 'Open and Honest'.
- A commitment to promoting excellence at an MFT level as well as supporting the success of the Clinical Group.
- Strong commercial and business acumen, understanding the impact of operational efficiencies on overall revenue performance.
- Able to communicate openly, effectively listen and is consistently approachable to colleagues.
- Works in a highly collaborative manner with colleagues across MFT and other system partners to ensure effective partnership work.
- Able to manage different projects simultaneously with a high degree of autonomy in terms of decision-making and management of deadlines.
- Able to adapt to changing priorities, problem solve and re-focus the work of self and others on new priority areas that may require urgent action.
- Can constructively challenge and effectively manage conflict to reach a positive conclusion.
- High level of personal resilience and ability to work and remain calm in a high-pressure and/or challenging environment.
- A commitment to personal development and the development of colleagues, with the ability to develop a culture in which all individuals can thrive and feel a sense of belonging.
- A commitment to the ethical standards expected of public sector leaders in the UK.
- Passionate commitment to embedding equality, diversity and inclusivity, internally and externally.
- Willingness and ability to travel between MFT's sites as required.
Person Specification
Qualifications - Academic / Professional
Essential
- Educated to degree level or equivalent experience.
- Post-graduate degree or equivalent experience.
- Evidence of recent and relevant continuous professional development.
Desirable
- Formal management or leadership qualification.
Skills, Knowledge & Experience Requirements - Skills & Abilities
Essential
- Outstanding personal impact. Highly developed interpersonal, networking, advocacy, written and presentation skills that are persuasive and influential and develop relationships that inspire respect, trust and confidence.
- Highly developed analytical skills with the ability to think and act strategically, tactically and creatively, while maintaining a clear view of the issues affecting the Clinical Group and MFT.
- Ability to translate a strategic vision into operational action, to communicate those objectives and ensure they are adhered to.
- Ability to deal positively and promptly with colleagues' concerns and personal problems, challenge colleagues on any inappropriate behaviours or poor performance and investigate and deal with complaints as required.
- Ability to encourage multi-disciplinary professional working and problem solving.
- A high level of political awareness.
Skills, Knowledge & Experience Requirements - Knowledge & Experience-
Essential
- Extensive senior level leadership and managerial experience within an acute NHS Trust (or comparatively large and complex multi-disciplinary organisation).
- A successful track record in a senior operations and / or performance role delivering high quality results within a complex environment or sector, preferable within the NHS.
- A clear appreciation of the context of acute healthcare provision within the modern NHS and understanding of the NHS Operating Framework and NHS Service Performance Standards.
- A successful track record of consistent delivery against NHS performance standards and sustainable bottom-line delivery through sound financial and operational management.
- Experience of managing significant resources and budgets, and a proven track record of delivering financial balance, sustainability and value for money.
- Experience of establishing and applying robust performance management systems and accountability frameworks.
- Experience of developing and implementing transformation programmes, including the management of service change, organisational development, outcome and operational process improvement and cost reduction.
- Experience of setting ambitious but attainable targets and leading the implementation of innovative solutions, designed to improve the quality of services within financial constraints.
- A successful track record of delivering a long-term vision whilst responding to short-term challenges and opportunities.
- A successful track record of developing an organisational culture committed to high quality, people, financial and performance standards.
- Demonstrable success in building, developing and inspiring high performing multi-professional teams, increasing staff engagement and innovation, and motivation to improve performance.
- Evidence of communicating successfully and working effectively in co-operation with a wide range of internal and external bodies, including statutory and non-statutory organisations, senior managers, colleagues and their representatives.
Desirable
- A strong understanding of how MFT fits into the wider health and social care system.
- Experience working on national programmes or contributing to national policy development.
- Evidence of leading or implementing high profile initiatives underpinned by the national research and innovation agenda.
Personal Attributes
Essential
- Highly motivated, hard-working and self-confident individual with a drive to deliver and commitment to excellence across all areas. Inspires others and leads by example.
- Aligned to MFT's values of 'Everyone Matters', 'Working Together', 'Dignity and Care', and 'Open and Honest'.
- A commitment to promoting excellence at an MFT level as well as supporting the success of the Clinical Group.
- Strong commercial and business acumen, understanding the impact of operational efficiencies on overall revenue performance.
- Able to communicate openly, effectively listen and is consistently approachable to colleagues.
- Works in a highly collaborative manner with colleagues across MFT and other system partners to ensure effective partnership work.
- Able to manage different projects simultaneously with a high degree of autonomy in terms of decision-making and management of deadlines.
- Able to adapt to changing priorities, problem solve and re-focus the work of self and others on new priority areas that may require urgent action.
- Can constructively challenge and effectively manage conflict to reach a positive conclusion.
- High level of personal resilience and ability to work and remain calm in a high-pressure and/or challenging environment.
- A commitment to personal development and the development of colleagues, with the ability to develop a culture in which all individuals can thrive and feel a sense of belonging.
- A commitment to the ethical standards expected of public sector leaders in the UK.
- Passionate commitment to embedding equality, diversity and inclusivity, internally and externally.
- Willingness and ability to travel between MFT's sites as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
