Job summary
This is an exciting opportunity to become part of an busy and forward thinking ADHD service with a dynamic, multidisciplinary CAMHS dedicated to delivering the highest standards of patient care. The successful candidate will play a pivotal role in supporting the ADHD pathway by providing comprehensive administrative and clinical assistance, working as part of a multidisciplinary team.
In this dynamic role, the post holder will administer the ADHD pathway with precision, maintain and update the Electronic Patient Record (EPR) system in accordance with CSU standards, and contribute to the smooth operation of clinical services. Working as part of amultidisciplinary team, the post holder will support theassessment, diagnosis and treatment planning for young people and their families, contributing to healthcare outcomes.
This position is ideal for a highly organised individual with an eye for detail, great communication skills and a passion for children's neurodevelopment who thrives in a collaborative environment. With supervision, you will have the opportunity to make a real difference, helping to shape patient journeys while working in a supportive and innovative team.
Main duties of the job
- Administration of the ADHD referral process and waiting list.
- Undertake QBtech assessments and physical observations in support of the assessment and medication review processes, for which training will be given if required.
- Manage inbound calls and emails, dealing with queries from patients, families and healthcare professionals, responding where possible and/or direct enquiries to appropriate members of the team.
- As the first point of contact for patients, families and professionals from multiagency partners contacting the service, you will need to act in a caring, professional, and courteous manner.
- Perform general administrative tasks including document management, appointment reminders, referral management, task management, being part of the clinical teamto facilitate a prompt and responsive patient journey.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you!
Person Specification
Education/qualifications
Essential
- NVQ 2 (or equivalent)
- GCSE Maths and English Grade 4 or above (or equivalent
Desirable
- NVQ 3 (or equivalent)
- Formal training in the administration of QB tests
Knowledge and Experience
Essential
- Understanding of the role of the Clinical Support Worker in an ADHD multidisciplinary environment
- Knowledge of safeguarding procedures for children and vulnerable adults
- Experience of working with children and young people with neurodiversity
- Experience of working autonomously and using own initiative
Desirable
- Presentation/teaching and training skills
- Experience of working with children and young people with mental health conditions
- Experience in a multi-disciplinary team or working with a wide range of professionals
- Experience of administering Qb tests.
Skills and Abilities
Essential
- Ability to prioritise work
- Effective oral and written communication skills
- Ability to collect, record and organize information and data systematically
- A willingness to be flexible in approach to the demands of the role
Personal Attributes/work related circumstances
Essential
- A commitment to undertake further relevant training and self-directed study.
- Punctual and flexible across hours of work when required.
- A commitment to the inclusion of young people's, parent/carer views in service delivery, development and design.
- Ability to travel across the MFT footprint.
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies.
Person Specification
Education/qualifications
Essential
- NVQ 2 (or equivalent)
- GCSE Maths and English Grade 4 or above (or equivalent
Desirable
- NVQ 3 (or equivalent)
- Formal training in the administration of QB tests
Knowledge and Experience
Essential
- Understanding of the role of the Clinical Support Worker in an ADHD multidisciplinary environment
- Knowledge of safeguarding procedures for children and vulnerable adults
- Experience of working with children and young people with neurodiversity
- Experience of working autonomously and using own initiative
Desirable
- Presentation/teaching and training skills
- Experience of working with children and young people with mental health conditions
- Experience in a multi-disciplinary team or working with a wide range of professionals
- Experience of administering Qb tests.
Skills and Abilities
Essential
- Ability to prioritise work
- Effective oral and written communication skills
- Ability to collect, record and organize information and data systematically
- A willingness to be flexible in approach to the demands of the role
Personal Attributes/work related circumstances
Essential
- A commitment to undertake further relevant training and self-directed study.
- Punctual and flexible across hours of work when required.
- A commitment to the inclusion of young people's, parent/carer views in service delivery, development and design.
- Ability to travel across the MFT footprint.
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Manchester University NHS Foundation Trust
Address
South Manchester CAMHS, Carol Kendrick Centre
Stratus House, Southmoor Road
Wythenshawe
M23 9XD
Employer's website
https://mft.nhs.uk/careers/ (Opens in a new tab)
