Ward Clerk/Receptionist

Job summary

To support outpatient, inpatient, day case and emergency activity by the timely preparation of the provision of patient/customer focused reception service.

To accurately update and address health records on patient admin systems for all wards and departments.

To support the administrative process of accessing outpatient referrals and liaising with service users to organise appointments in line with the Patient Access Policy and associated standard operating procedures.

Main duties of the job

• To communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
• To understand potential barriers to communication, eg language difficulties, disabilities, and modify style/method of communication appropriately.
• To communicate effectively with all members of staff and external agencies ensuring that a professional manner is maintained at all times.
• To work in harmony with other team members in the Directorate displaying a 'one team' ethic at all times.

To escalate service issues or risks and concerns raised by service user to senior staff

About us

MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.