Job summary
We're looking for compassionate and caring Healthcare Support Workers with a passion to be a key part of the patient care journey here at Crisis Response South Manchester. Our Healthcare Support Workers take great pride in the essential work we do. That's because we're not just helping patients, we're going the extra mile for them - day in, day out. Our team is committed to caring for our patients and families, delivering consistent, high quality, patient focused care.
You'll communicate in a sensitive and compassionate manner with patients, relatives, and other members of the multi-disciplinary team. The service runs 7 days a week, varying shift patterns are available and operates between 8:30 am and 22:00pm and includes Bank Holidays, Christmas and New Year.
This is an exciting time to be part of our integrated multi-disciplinary and multi-agency team providing rapid assessment and support to people in their own homes.
Our Crisis Response team operates as a clinically led multi-disciplinary team comprising of Advanced Clinical Practitioners, Clinical Lead, Nurses, Occupational therapists, Physiotherapists, Social Workers, and Pharmacists.
You will be a champion of integrated community care approach, a strong team player and an excellent communicator. You will be adaptable, committed, well organised and able to work well under pressure. You must be able to travel around various community locations delivering care.
CAR OWNER AND DRIVER IS ESSENTIAL
Main duties of the job
Working under the supervision of ACPs, Nurses and therapists and within Trust guidelines & protocols, you'll assist in delivering the excellent patient care you would expect for yourself and your loved ones.Your duties will involve supporting patients with personal care needs, and will involve traveling to patients' homes from various locations.Following on the job training & assessment, you'll learn how to undertake a range of delegated, duties that include recording patient observations & changes to clinical conditions.Previous community experience is preferred; however, training will be available.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- GCSE/'O' levels in numeracy and literacy NVQ II or above
Experience
Essential
- Some understanding of the needs of older people
- Ability to work collaboratively within the team and independently
- Ability to work under supervision
- General workplace experience
- Previous experience of work in a health or social care setting
- Experience of work with the elderly /frail.
Desirable
Skills
Essential
- Ability & experience of teaching practical skills.
- Ability to move and handle patients and equipment with appropriate training
- Able to develop and maintain effective communication with a range of people about a range of matters
- Good interpersonal and organisational skills
- Able to deal with sensitive issues with tact and diplomacy
- Able to maintain quality of own work.
- Able to maintain confidentiality and discretion
- Good communicator both written and verbal.
Desirable
- Enhanced Computer skills
- Expanded scope of skills including physiological signs, venepuncture etc
Knowledge
Essential
- Able to apply knowledge of policies, procedures, legislation and professional standards of practice
- Understanding of the MDT roles Knowledge of the support worker role and how it benefits patients.
Aptitudes
Essential
- Able to work to time pressures and unpredictable work pattern
- Motivated and patient focused Flexible and adaptable.
- Able to work the daily / weekly shift pattern of the team / service
- To work across health and social care to support the remit of the MCR team in the community.
- Clean and smart appearance.
- Car driver / owner / access to car essential
Person Specification
Qualifications
Essential
- GCSE/'O' levels in numeracy and literacy NVQ II or above
Experience
Essential
- Some understanding of the needs of older people
- Ability to work collaboratively within the team and independently
- Ability to work under supervision
- General workplace experience
- Previous experience of work in a health or social care setting
- Experience of work with the elderly /frail.
Desirable
Skills
Essential
- Ability & experience of teaching practical skills.
- Ability to move and handle patients and equipment with appropriate training
- Able to develop and maintain effective communication with a range of people about a range of matters
- Good interpersonal and organisational skills
- Able to deal with sensitive issues with tact and diplomacy
- Able to maintain quality of own work.
- Able to maintain confidentiality and discretion
- Good communicator both written and verbal.
Desirable
- Enhanced Computer skills
- Expanded scope of skills including physiological signs, venepuncture etc
Knowledge
Essential
- Able to apply knowledge of policies, procedures, legislation and professional standards of practice
- Understanding of the MDT roles Knowledge of the support worker role and how it benefits patients.
Aptitudes
Essential
- Able to work to time pressures and unpredictable work pattern
- Motivated and patient focused Flexible and adaptable.
- Able to work the daily / weekly shift pattern of the team / service
- To work across health and social care to support the remit of the MCR team in the community.
- Clean and smart appearance.
- Car driver / owner / access to car essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
