Radiology Receptionist

Job summary

An exciting opportunity is available for a committed, professional candidate to apply for the post of Receptionist within the Radiology department at North Manchester General hospital, and our services based at Royal Oldham Hospital and Harpurhey Health Centre.

This will be a rotational role for those interested in working full-time as we expand our services from 8AM - 8PM for 7 days a week.

North Manchester General Hospital is the newest member of the MFT family and there has never been a more exciting time to join our team.

The process of alignment alongside the rest of the MFT hospital sites is well underway and this, alongside the future new hospital build on the North Manchester site is an exciting prospect, as it will see our imaging department grow significantly.

You will have an important part to play in supporting the clinical teams to deliver good care to our patients, and therefore must be confident working both on your own initiative and as part of a team.

The post holder will be responsible for scheduling patients on Trust systems within specific timescales, greeting patients on attendance, checking patients details to ensure the correct patient is attended, dealing with queries and sign posting patients and visitors to the relevant areas within the department.

Main duties of the job

The post holder must be confident within a computer environment as this is a large part of the role.

To provide a professional and welcoming reception service for all patients and visitors to the service.

To deal with enquiries and take accurate messages from patients / visitors and professionals.

To provide information to visitors or refer onto other sources as appropriate.

To deal with all incoming mail, ensuring timely distribution.

To attend patients on the Trust IT systems in keeping with departmental and Trust policies.

Ensure patient confidentiality and correct identification of patients attending for examinations.

Ensure delays to patients are communicated e.g. room closures / trauma liaising with the clinician staff to make informed decisions.

Ensure patients are comfortable e.g. cold and require blankets.

Deal with ambulance bookings (arrivals and departures) ensuring escalation process is followed in the event of long waits.

Ensure patients and visitors are seated in the correct waiting areas and relevant persons notified if applicable.

Dealing with all telephone enquiries in a polite and courteous manner.

Ensure the reception areas is kept clean, tidy and welcoming at all times.

To maintain an accurate and efficient administrative system for all clinical records and appointments.

To input data onto the Trust systems and maintain diaries.

To perform any other admin duties as required.

To make appointments as required and per local policies and procedures.

About us

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.