Job summary
We are looking for enthusiastic highly motivated applicants who are able to provide evidence they have the necessary qualities of being caring, compassionate and possess excellent interpersonal and communication skills along with the ability to work within a team.
Main duties of the job
As an integral part of the team, you will assist the senior schedulers with the smooth running of the service and contribute to a high standard of patient care by delivering a range of essential administrative duties. This is a challenging and interesting role in which you will have the opportunity to gain valuable knowledge and skills in the field of scheduling patients for elective surgical procedures. We will give you our full support, including training, regular appraisals, and you will benefit from working with an innovative, friendly team.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
You must want to work for an organisation that is proud of the service we provide to our patients. You must believe in our core values of showing empathy, compassion, consideration, pride and respect treating every person they come into contact with equally and with dignity. You must have an excellent telephone manner and the ability to listen and communicate with tact and empathy. Motivated to want to progress and be the best at what you do with bags of initiative, you will be capable of working independently as well as within a team. You must be willing to listen and take guidance, develop your skills and contribute to the service effectively. You must also have a reliable and conscientious approach with good time keeping and excellent attention to detail.If you believe that you are capable of all of the above and want to be part of an NHS team who are proud to be part of an organisation who continually strives to provide the highest standards of care please apply, we cant wait for you to become part of our team.
Job description
Job responsibilities
You must want to work for an organisation that is proud of the service we provide to our patients. You must believe in our core values of showing empathy, compassion, consideration, pride and respect treating every person they come into contact with equally and with dignity. You must have an excellent telephone manner and the ability to listen and communicate with tact and empathy. Motivated to want to progress and be the best at what you do with bags of initiative, you will be capable of working independently as well as within a team. You must be willing to listen and take guidance, develop your skills and contribute to the service effectively. You must also have a reliable and conscientious approach with good time keeping and excellent attention to detail.If you believe that you are capable of all of the above and want to be part of an NHS team who are proud to be part of an organisation who continually strives to provide the highest standards of care please apply, we cant wait for you to become part of our team.
Person Specification
Skills & Abilities
Essential
- Good Written and Verbal Communication Skills
- Ability to work both independently and as an effective team member, the team priorities
- Able to listen and follow instructions, asking for clarification if necessary
- Ability to adhere to deadlines and work efficiently
Knowledge & Experience
Essential
- GCSE Grade C or Above in Maths and English, or equivalent
- Experience in using Customer Databases
- Experience of dealing with customers over the phone / face to face
- Experience of using IT systems, for example Microsoft Office (Word, Excel,Outlook)
Desirable
- ICT / IT Qualification
- Experience of using Patient Management System such as PAS/Ormis/Hive
- Understanding/Experience of RTT
- Experience of working in NHS Setting
Training
Essential
- Evidence of Continuous Professional Development
- Knowledge of GDPR, Risk Management, Health & Safety, Moving & Handling regulations
Person Specification
Skills & Abilities
Essential
- Good Written and Verbal Communication Skills
- Ability to work both independently and as an effective team member, the team priorities
- Able to listen and follow instructions, asking for clarification if necessary
- Ability to adhere to deadlines and work efficiently
Knowledge & Experience
Essential
- GCSE Grade C or Above in Maths and English, or equivalent
- Experience in using Customer Databases
- Experience of dealing with customers over the phone / face to face
- Experience of using IT systems, for example Microsoft Office (Word, Excel,Outlook)
Desirable
- ICT / IT Qualification
- Experience of using Patient Management System such as PAS/Ormis/Hive
- Understanding/Experience of RTT
- Experience of working in NHS Setting
Training
Essential
- Evidence of Continuous Professional Development
- Knowledge of GDPR, Risk Management, Health & Safety, Moving & Handling regulations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
