Job summary
The post holder will be responsible for providing effective and efficient clerical and administrative support to either a team of healthcare professionals. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems. The post holder will often be the first point of contact and a focal point for the services requiring clear communication and liaison skills. They will work alongside the Health Managers and need to be able to use their own initiative and prioritise tasks.
The post holder will be required to work as part of a team at a community base and provide cross cover during periods of staff absence.
Main duties of the job
Planning and organisational tasks/duties
To use a variety of software packages such as Microsoft Word, Outlook, Powerpoint, Excel etc to produce correspondence and maintain presentations, records, spreadsheets and databases. Also local clinical recording systems e.g. EMIS.
To devise and maintain office systems.
To collate data for performance reporting as required.
To attend meetings, and taking notes and recording actions and keeping notes.
To liaise with staff in other services and with external contacts.
To sort and distribute incoming post and organise and send outgoing post
To organise, store and archive paperwork, documents and computer- based information
To photocopy and print various documents
Patient/client user related tasks/duties
Deal with telephone communications and type letters with a potentially distressing or emotional content.
Participate in service development projects supporting staff surveys or audits as necessary.
Provide non-clinical advice and information to patients/clients/relatives; exercising judgement when dealing with patient enquiries, analysing and resolving problems at source.
Participating in the referral process and note taking , input to EMIS and liaising with clinicians.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Education
Essential
- General Education to GCSE standard or equivalent experience
Desirable
- ECDL
- NVQII
- Recognised typing/WP qualification or able to demonstrate ability
Experience
Essential
- oExperience of administration procedures.
- oExperience of dealing with the public.
- oExperience of typing correspondence and populating spreadsheets.
Desirable
- oExperience of working in a multidisciplinary team and office environment
- oExperience of taking minutes.
Knowledge
Essential
- oWorking knowledge of Microsoft Office systems, including Outlook, Word and Excel.
- oGeneral knowledge of office systems and procedures
Desirable
- Knowledge of health care systems.
Skills
Essential
- oGood interpersonal skills.
- oAbility to copy type accurately and understand layout.
- oGood level of initiative.
- oAccurate recording of information.
General
Essential
- oPleasant manner.
- oFlexible approach.
- oGood standard of both written and spoken English.
- oAble to concentrate for long periods of time.
- oAble to tolerate frequent interruptions.
Desirable
- Able to demonstrate working to deadlines and time management.
Person Specification
Education
Essential
- General Education to GCSE standard or equivalent experience
Desirable
- ECDL
- NVQII
- Recognised typing/WP qualification or able to demonstrate ability
Experience
Essential
- oExperience of administration procedures.
- oExperience of dealing with the public.
- oExperience of typing correspondence and populating spreadsheets.
Desirable
- oExperience of working in a multidisciplinary team and office environment
- oExperience of taking minutes.
Knowledge
Essential
- oWorking knowledge of Microsoft Office systems, including Outlook, Word and Excel.
- oGeneral knowledge of office systems and procedures
Desirable
- Knowledge of health care systems.
Skills
Essential
- oGood interpersonal skills.
- oAbility to copy type accurately and understand layout.
- oGood level of initiative.
- oAccurate recording of information.
General
Essential
- oPleasant manner.
- oFlexible approach.
- oGood standard of both written and spoken English.
- oAble to concentrate for long periods of time.
- oAble to tolerate frequent interruptions.
Desirable
- Able to demonstrate working to deadlines and time management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
