Job summary
An exciting opportunity has arisen for a motivated individual to join the Reception Team within the Education Campus at Oxford Road.
The role is for 20 hours per week.
We are looking for an enthusiastic person to join our small friendly team to provide an efficient reception service within the Educations Campus.
You must have good customer service skills together with good interpersonal skills as you will be liaising a diverse range of staff and external visitors.
The successful candidate will be able to work independently as well as part of a team, be willing to adapt to change and learn new skills, having a good knowledge of general office procedures, together with organisational and communications skills, delivering high quality admin support and patient care.
You will play an essential role within the team, helping to maintain and when necessary, improve good working practices and also be flexible with your contracted hours to cover staff absence.
Informal discussions prior to applying are welcomed and encouraged.
Please contact Dean Mitchell to arrange via telephone 0161 701 1857 or via email dean.mitchell@mft.nhs.uk
Please note that the closing date is given as a guide, we reserve the right to close this vacancy once a sufficient number of applications has been received. You are advised to submit your application as early as possible to avoid disappointment.
Main duties of the job
The post-holder will work as part of the Education Campus team based on the Oxford Road Campus (near Manchester Royal Infirmary). The post holder's main role will act as the Receptionist and will be the first point of contact for all users, patients and visitors to the Education Campus. The post holder will also assist in providing administrative support to the Events & Facilities team and assist with the processing of all room requests via the electronic booking system. The post holder will receive deliveries, ensuring they are delivered to the correct department within the Education Campus. The post holder will also help with the daily monitoring of room usage and signing in process.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Experience
Essential
- Proven / substantial experience of working in a reception / customer service role
Other
Essential
- Ability to travel across MFT footprint
Qualifications
Essential
- GCSE Grade C or above in Maths and English or equivalent experience
Experience
Essential
- Proven/substantial experience of answering and dealing with telephone queries
- Experience of working in a busy administration environment
Knowledge
Essential
- PC Skills and a working knowledge of Microsoft Office Software, including Word, Excel, Outlook and Internet
Desirable
- Customer Service training or experience
Communication Skills
Essential
- Good verbal and written communication skills
- Ability to communicate with staff, visitors and their families in a polite and diplomatic manner
Desirable
- Experience of liaising with more than one discipline
Personal Attributes
Essential
- Good timekeeping, professional attitude.
Knowledge
Essential
- Ability to work well under pressure whilst meeting tight deadlines.
Personal Attributes
Essential
- Ability and commitment to work as a member of a busy administration and multi disciplinary team
- Ability and willingness to undertake further training as required
- Flexible approach to work
Person Specification
Experience
Essential
- Proven / substantial experience of working in a reception / customer service role
Other
Essential
- Ability to travel across MFT footprint
Qualifications
Essential
- GCSE Grade C or above in Maths and English or equivalent experience
Experience
Essential
- Proven/substantial experience of answering and dealing with telephone queries
- Experience of working in a busy administration environment
Knowledge
Essential
- PC Skills and a working knowledge of Microsoft Office Software, including Word, Excel, Outlook and Internet
Desirable
- Customer Service training or experience
Communication Skills
Essential
- Good verbal and written communication skills
- Ability to communicate with staff, visitors and their families in a polite and diplomatic manner
Desirable
- Experience of liaising with more than one discipline
Personal Attributes
Essential
- Good timekeeping, professional attitude.
Knowledge
Essential
- Ability to work well under pressure whilst meeting tight deadlines.
Personal Attributes
Essential
- Ability and commitment to work as a member of a busy administration and multi disciplinary team
- Ability and willingness to undertake further training as required
- Flexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
