Job summary
Ensures that allservice desk queries and telephone communications are triaged and directed to the responsible Payroll or Pensions team and/or team member. Support Payroll Services Team Leaders with all admin tasks.
We offer, NHS payroll training and support, you will receive 27 days annual leave plus bank holiday and the opportunity to join the NHS pension scheme. You will work in an open modern office with great on site facilities.
Main duties of the job
- Triages the main Payroll Services Help Desk queries, categorise and assign the service requeststo the appropriate team to resolve with the SLA
- Ensures that all emails in the main Payroll Services Help Deskare directed to the appropriate team
- Answers telephone calls from MFT employee, create Service Desk tickets requeststo direct onto the appropriate team member
- Answers payroll queriesfor first line resolution
- Assists the Payroll/Pensions Team Leaders with all aspects of general administration
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
POST: Payroll Contact Centre Assistant
DEPARTMENT: Payroll Services
BAND: 2
HOURS PER WEEK: up to 37.5
REPORTS TO: Payroll Team Leader
RESPONSIBLE FOR: N/A
WORK BASE: Parkway One
JOB PURPOSE
Ensures that all email, service desk queries and telephone communications are triaged and directed to the responsible Payroll or Pensions team and/or team member
KEY DUTIES AND RESPONSIBILITIES
Triages the main Payroll Services Help Desk queries, categorise, and assign the service requeststo the appropriate team to resolve with the SLA
- Ensures that all emails in the main Payroll Services Help Desk are directed to the appropriate team
- Answers telephone calls from MFT employee, create Service Desk tickets requests to direct onto the appropriate team member
- Answers payroll queries for first line resolution
- Assists the Payroll/Pensions Team Leaders with all aspects of general administration
- Works as a member of the Payroll Services Contact Centre, as required
- Ensures that all duties are undertaken in accordance with General Data Protection Regulations
- Prioritises own workload
- Enhance own performance through continuously developing own knowledge, skills, and behaviours to meet the current and future requirements of the job and respond to the learning needs of the MFT.
- Regularly review own practices and makes changes in accordance with current and/or best practice, makes suggestions for improved practice and identifies where other activities affect own practice
- Achieves and demonstrates agreed standards of personal and professional development within agreed timescales
- Contributes positively to the effectiveness and efficiency of the teams in which they work
- Undertakes any other duties at the request of the line manager, which are commensurate with the role, including project work
- To act in ways that support equality and diversity and the rights of individuals, ensuring own practice is in accordance with MFT policies. Identifies and acts when own or others action undermines equality and diversity
- This job description is intended as a general guidance to the duties and responsibilities of the post and is not, therefore, exhaustive. It will be subject to review, considering changing circumstances and in consultation with the post holder
KEY RELATIONSHIPS
Payroll Operations Manager
Payroll and Pensions Team Leaders
Payroll/Pensions Officers
Payroll/Pensions Support Officers
Quality Assurance & Improvement Lead
Please see full job description attached to the Vacancy
Job description
Job responsibilities
POST: Payroll Contact Centre Assistant
DEPARTMENT: Payroll Services
BAND: 2
HOURS PER WEEK: up to 37.5
REPORTS TO: Payroll Team Leader
RESPONSIBLE FOR: N/A
WORK BASE: Parkway One
JOB PURPOSE
Ensures that all email, service desk queries and telephone communications are triaged and directed to the responsible Payroll or Pensions team and/or team member
KEY DUTIES AND RESPONSIBILITIES
Triages the main Payroll Services Help Desk queries, categorise, and assign the service requeststo the appropriate team to resolve with the SLA
- Ensures that all emails in the main Payroll Services Help Desk are directed to the appropriate team
- Answers telephone calls from MFT employee, create Service Desk tickets requests to direct onto the appropriate team member
- Answers payroll queries for first line resolution
- Assists the Payroll/Pensions Team Leaders with all aspects of general administration
- Works as a member of the Payroll Services Contact Centre, as required
- Ensures that all duties are undertaken in accordance with General Data Protection Regulations
- Prioritises own workload
- Enhance own performance through continuously developing own knowledge, skills, and behaviours to meet the current and future requirements of the job and respond to the learning needs of the MFT.
- Regularly review own practices and makes changes in accordance with current and/or best practice, makes suggestions for improved practice and identifies where other activities affect own practice
- Achieves and demonstrates agreed standards of personal and professional development within agreed timescales
- Contributes positively to the effectiveness and efficiency of the teams in which they work
- Undertakes any other duties at the request of the line manager, which are commensurate with the role, including project work
- To act in ways that support equality and diversity and the rights of individuals, ensuring own practice is in accordance with MFT policies. Identifies and acts when own or others action undermines equality and diversity
- This job description is intended as a general guidance to the duties and responsibilities of the post and is not, therefore, exhaustive. It will be subject to review, considering changing circumstances and in consultation with the post holder
KEY RELATIONSHIPS
Payroll Operations Manager
Payroll and Pensions Team Leaders
Payroll/Pensions Officers
Payroll/Pensions Support Officers
Quality Assurance & Improvement Lead
Please see full job description attached to the Vacancy
Person Specification
desirable
Desirable
- GCSE in Maths and English
Desirable
Essential
Desirable
Person Specification
desirable
Desirable
- GCSE in Maths and English
Desirable
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
