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Manchester University NHS Foundation Trust

Outpatient Clerk/Receptionist

Information:

This job is now closed

Job summary

PRIMARY LOCATION : Wythenshawe Hospital and International house

Band 2

We are looking to recruit an Outpatient Clerk/Receptionist to work in the Main Outpatients of this busy teaching hospital.

This post will primarily be located at Wythenshawe Hospital, athough there may be occasions when cross-site working is required (Withington, Trafford, Altrincham Hospitals).

The successful candidates will join a well established, friendly team, committed to providing a quality service to our patients. Previous clerical experience in a hospital environment would be an advantage but is not essential, as training will be given.

Further Information : Jane Hill 0161 217 5285

Main duties of the job

  • Registering referrals
  • ASI lists
  • Validating
  • Phone enquires
  • Rebooking / rescheduling patients
  • Work queues
  • Phoning patients with appts at short notice if required
  • Phoning patients and cancelling appts at short notice
  • Requesting notes for the next day's clinic
  • Updating patient demographics/data input
  • Training
  • Reception cover in multiple areas within OPD
  • Any other admin duties

About us

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Details

Date posted

09 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

349-WTWA-5977720*

Job locations

Wythenshawe Hospital (International house)

ledson Road

Manchester

M23 9LP


Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

Were looking forward to hearing from you!

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

Were looking forward to hearing from you!

Person Specification

Education/Qualifications

Essential

  • GCSE Maths&English or equivalent

Desirable

  • NVQ 2 Customer Service

Experiance

Essential

  • Evidence of working as part of a team

Desirable

  • Previous reception experiance

Skills

Essential

  • Excellent Verbal and written communication skills
  • Self Motivated and productive without constant supervision

Knowledge

Essential

  • Understanding importance of confidentiality
Person Specification

Education/Qualifications

Essential

  • GCSE Maths&English or equivalent

Desirable

  • NVQ 2 Customer Service

Experiance

Essential

  • Evidence of working as part of a team

Desirable

  • Previous reception experiance

Skills

Essential

  • Excellent Verbal and written communication skills
  • Self Motivated and productive without constant supervision

Knowledge

Essential

  • Understanding importance of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Wythenshawe Hospital (International house)

ledson Road

Manchester

M23 9LP


Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Wythenshawe Hospital (International house)

ledson Road

Manchester

M23 9LP


Employer's website

https://mft.nhs.uk/careers/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Outpatient Team Leader

Hassan Chaudhry

Hassan.chaudhry2@mft.nhs.uk

01612915285

Details

Date posted

09 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

349-WTWA-5977720*

Job locations

Wythenshawe Hospital (International house)

ledson Road

Manchester

M23 9LP


Supporting documents

Privacy notice

Manchester University NHS Foundation Trust's privacy notice (opens in a new tab)