Job summary
St Mary's Community midwives are looking to appoint a clinic coordinator to provide high quality administration and supervisory support to the community midwife service.
The post holder will support the Administration Team Leader with all aspects of administration, including managing new referrals, clinic attendances and telephone queries. The post holder will supervise the community administration team ensuring the day to day running of service runs smoothly and communicating clearly to management, any concerns or suggestions for improvements.
This important member of the team will need to be flexible, possess excellent communication skills and be able to work on their own initiative as well as part of a team.
Main duties of the job
The post holder will support the Administration Team Leader with all aspects of administration, including managing clinic templates, new referrals, clinic attendances, respond to telephone queries and minute the Midwife team lead meeting.
Supervise community administration staff including maintaining daily operational rotas, staff training and induction of new starters.
Oversee the provision of a customer-centric call centre service, communicating effectively with staff and patients, dealing with enquiries and/or complaints both in person and on the telephone.
Ensure adequate stocks of stationery, medical supplies ( in collaboration with midwife team leads) and forms are maintained and used cost effectively within the department, liaising as appropriate with the team leader/clinic co-ordinator when stocks need to be replenished.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Education
Essential
- Educated to GCSE Level or equivalent experience
Desirable
- Customer service qualification
Skills and Attributes
Essential
- Excellent communication skills
- Excellent Interpersonal skills
- Appreciates the needs of others
- Self motivated
- Good IT skills
- Can work under pressure
- Enthusiastic and positive can do attitude
- Enthusiastic to produce high quality work
Knowledege and Experience
Essential
- Experience in providing people centre service/Customer service
- Experience of working within teams
- Experience of working on administration systems
- knowledge of confidentiality/caldicott guidelines
Desirable
- NHS or other healthcare setting
- Working with Hive or other patient administration systems
Person Specification
Education
Essential
- Educated to GCSE Level or equivalent experience
Desirable
- Customer service qualification
Skills and Attributes
Essential
- Excellent communication skills
- Excellent Interpersonal skills
- Appreciates the needs of others
- Self motivated
- Good IT skills
- Can work under pressure
- Enthusiastic and positive can do attitude
- Enthusiastic to produce high quality work
Knowledege and Experience
Essential
- Experience in providing people centre service/Customer service
- Experience of working within teams
- Experience of working on administration systems
- knowledge of confidentiality/caldicott guidelines
Desirable
- NHS or other healthcare setting
- Working with Hive or other patient administration systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
