Job summary
This is an exciting opportunity to work within a department and learn about many aspects of elective care. This role provides an opportunity to be the supporting figure and develop new team members. There is also the opportunity to work with many specialties to gain confidence and understanding of Elective Care.
This role will support the Elective Access management team in the operational delivery and performance management of the services and specialties within Elective Access on national and local performance targets and objectives. Opportunity to develop and improve its booking and administrative processes.
Elective Access provide services to North Manchester General Hospital, Managed Clinical Services and Single Hospital Services as part of the Manchester Foundation Trust. Elective Access are responsible for Booking and Scheduling, including inpatient and outpatient elective activity, clinical administration and Reception provision for receptions based at North Manchester General and the Victoria Breast Unit at Oldham Hospital.
Main duties of the job
To support the day to day operational service requirements across selected services and assist the Elective Access Senior support manager and Elective Access Service Manager in ensuring the NMGH Elective Access Department meets its key performance indicators in relation to access standards and activity targets. Responsible for the delivery of internal and external KPI's and Targets at a local, regional and national level. Provide line management for a number of administrative staff.
About us
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To support the supervisors to complete internal service delivery staffing rotas and ensuring rotas are completed and disseminated appropriately and any changes are escalated where necessary.
Ensuring team members under their direct line management adhere to Attendance and Special Leave Policy, monitoring sickness & absence of staff and to conduct return to work conversations in line with Trust Policy and all other HR policies.
Undertake HR investigations as necessary.
Monitor staff compliance with mandatory training and take necessary action for those not compliant.
Support the day-to-day running of the department. Liaising with Directorate teams and other key stakeholders as necessary.
Ensure that internal Outpatient and Theatre booking KPIs are met and provide insight and support to staff to improve position where necessary.
Attend PTL meetings and performance meetings with the directorate and clinical teams when required to.
Support the Clinical Administration Supervisors in ensuring transcription KPIs are adhered to.
Assist in the investigation of patient complaints/incidents/PALS.
Carry out any other tasks as required, commensurate with the grade of the post.
Deputise for the Senior Support Manager as and when required.
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you
Job description
Job responsibilities
To support the supervisors to complete internal service delivery staffing rotas and ensuring rotas are completed and disseminated appropriately and any changes are escalated where necessary.
Ensuring team members under their direct line management adhere to Attendance and Special Leave Policy, monitoring sickness & absence of staff and to conduct return to work conversations in line with Trust Policy and all other HR policies.
Undertake HR investigations as necessary.
Monitor staff compliance with mandatory training and take necessary action for those not compliant.
Support the day-to-day running of the department. Liaising with Directorate teams and other key stakeholders as necessary.
Ensure that internal Outpatient and Theatre booking KPIs are met and provide insight and support to staff to improve position where necessary.
Attend PTL meetings and performance meetings with the directorate and clinical teams when required to.
Support the Clinical Administration Supervisors in ensuring transcription KPIs are adhered to.
Assist in the investigation of patient complaints/incidents/PALS.
Carry out any other tasks as required, commensurate with the grade of the post.
Deputise for the Senior Support Manager as and when required.
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you
Person Specification
Qualifications
Essential
- Business administration qualification, eg, NVQ 3
Desirable
- Degree level or equivalent plus post graduate qualification or equivalent (1)
Skills
Essential
- Good interpersonal and people skills
- Evidence of good influencing and negotiating skills
- IT skills - use desktop computer and confident with excel
- Ability to lead and work as a team member with professional and managerial colleagues
- Ability to empower, coach and support staff
Desirable
- Knowledge or national and local initiatives & targets
- Previous NHS experience or transferable skills
Knowledge
Essential
- Good analytical skills and ability to consider the wider picture including future scenario planning
- Passion for continuous quality improvement.
- Ability to present relevant information in a concise format.
Desirable
- Understanding of the NHS, its infrastructure and partner healthcare organisations
- Knowledge and experience of activity management (including waiting lists)
Person Specification
Qualifications
Essential
- Business administration qualification, eg, NVQ 3
Desirable
- Degree level or equivalent plus post graduate qualification or equivalent (1)
Skills
Essential
- Good interpersonal and people skills
- Evidence of good influencing and negotiating skills
- IT skills - use desktop computer and confident with excel
- Ability to lead and work as a team member with professional and managerial colleagues
- Ability to empower, coach and support staff
Desirable
- Knowledge or national and local initiatives & targets
- Previous NHS experience or transferable skills
Knowledge
Essential
- Good analytical skills and ability to consider the wider picture including future scenario planning
- Passion for continuous quality improvement.
- Ability to present relevant information in a concise format.
Desirable
- Understanding of the NHS, its infrastructure and partner healthcare organisations
- Knowledge and experience of activity management (including waiting lists)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
