Job summary
We are looking for an enthusiastic and motivated Clerical officer/Receptionist with previous administration experience to work in the friendly but busy Lung Function Department based at Wythenshawe Hospital.
This post is responsible for providing a comprehensive administrative service for the Department of Lung Function in accordance with relevant policies, procedures, protocols, and guidelines.
Attention to detail is essential. You must be proficient in the use of Microsoft Office software with the ability to pick up computer processes / systems quickly.
The ability to work under pressure whilst remaining calm is essential, as well as the ability to work as part of a team and have excellent communication skills. A flexible and co-operative approach is essential.
Main duties of the job
Core Duties
- To provide cover for reception, greeting patients, using hospital systems to book/cancel a patients hospital appointment whilst simultaneously speaking with the patient regarding their appointment date, time and possible location, sending letters where appropriate.
- Updating patient records where necessary.
- Update hospital system on patient attendances and outcomes in clinic.
- Directing patients and assisting patient requirements.
- To communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
- Liaise with the Patient Transport service and Interpretation service.
- Request portering staff to assist patients via an electronic service.
- Liaise with internal and external departments or organisations, dealing with their enquiries or referring on where required.
- Liaise with medical and scientific teams as appropriate.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our over 28,000 workforce to pursue their career goals. We set standards that other Trusts seek to emulate so you'll benefit from an extraordinary scale of opportunity.
We're also creating a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research & innovation through the introduction of Hive; our new Electronic Patient Record system, launching in September 2022.
We're proud to be a major academic Research Centre & Education provider, offering a robust infrastructure to facilitate high-quality research programmes. Moreover, we're excited to be progressing our MFT Green Plan along with our vison to become an Anchor Organisation, creating new jobs, promoting healthy lifestyles, developing skills and contributing to a zero-carbon environment for the benefit of the local neighbourhood.
At MFT, we create & foster a culture of inclusion & belonging, provide equal opportunities for career development that are fair, open & transparent, protecting your health & wellbeing & shaping MFT's future together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths (minimum pass)
- Good standard of education
Desirable
- High Standard of education
- ECDL qualification or equivalent
- Business and administration NVQ level 2
Knowledge and experience
Essential
- Understanding of office procedures
- Clear evidence of MS office knowledge and experience
- 6 months of working in an administrative environment
Desirable
- Experience of working in an NHS environment and NHS processes
- Knowledge of patient administrative systems
- Experience of reception and customer care duties
Personal Attributes
Essential
- Effective interpersonal and communication skills (written and verbal)
- Ability to prioritise and plan workload
- Team player
- Willingness to undertake training
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths (minimum pass)
- Good standard of education
Desirable
- High Standard of education
- ECDL qualification or equivalent
- Business and administration NVQ level 2
Knowledge and experience
Essential
- Understanding of office procedures
- Clear evidence of MS office knowledge and experience
- 6 months of working in an administrative environment
Desirable
- Experience of working in an NHS environment and NHS processes
- Knowledge of patient administrative systems
- Experience of reception and customer care duties
Personal Attributes
Essential
- Effective interpersonal and communication skills (written and verbal)
- Ability to prioritise and plan workload
- Team player
- Willingness to undertake training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
