Outpatient Supervisor

Job summary

Your role as a Supervisor within the Outpatient Department (OPD) Under Wythenshawe, Trafford, Withington and Altrincham (WTWA) will be based at Trafford General Hospital and will involve first-line management and supervision of the Administrative & Clerical team, supporting the Assistant Operational Manager and Service Manager for OPD to ensure a smooth delivery of service to our patients, visitors and stakeholders. You will display strong people and communication skills and be customer-care focused.

Main duties of the job

About the Role

We have a vacancy within our Outpatient Admin Team across Wythenshawe, Trafford, Withington and Altrincham (WTWA). This role is primarily based at Trafford General Hospital, however, there may be a requirement to support at the other sites. This team work to support the clinical activity and Phlebotomy call centre within the Outpatient Department.

We are looking for candidates who are able to demonstrate personal commitment, logical thinking and problem solving, who can work well under pressure, independently and as part of a team across the full range of OPD activities. You will need to deal with a wide range of queries and find solutions for our patients and colleagues. You will also be expected to prioritise your workload and work autonomously as well as part of a larger team.

Your role will involve first-line management and supervision of the Administrative & Clerical team, supporting the Service Manager for OPD accordingly. You will display strong people and communication skills and be customer-care focused.

Duties of the role will include facilitating weekly staff rotas, collating information upon request, ensuring adequate clerical cover throughout the OPD and supporting the delivery of service during times of staffing shortages, dealing with patients and visitors, maintaining and ordering stock supplies, induction and training of newly appointed staff and using all IT systems associated with the clinics/Trust.

About us

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.