Job summary
To work as a team member with a flexible approach within the Facilities Department. To act as the senior member of a team of general porters, responsible for ensuring their porter duties are carried out following the Departmental and Trust's policies, providing the Trust with an efficient and effective porter service and ensuring that all patients, staff and visitors are courteously assisted and directed in a pleasant manner. The postholder will be required to carry out general portering duties as and when required.
Main duties of the job
1. Supervise and prioritise the allocation and undertaking of scheduled and ad hoc work, with adequate manpower to meet daily requirements, ensuring ad hoc work requests from wards and departments are carried out.2. Provide effective communication with customers, staff and porter staff.3. In conjunction with the Portering Manager, to compile duty rosters and work schedules to ensure that the best use is made of available staff within the agreed budget, ensuring staff work the correct hours using agreed conditions.4. Liaise closely with the nursing staff to ensure the highest possible standards of service to patients, staff and relatives.5. Monitor the quality of work provided by the porter staff.6. Ensure that the Trust's procedures and policies are adhered to.7. Investigate and resolve complaints speedily and effectively.8. Ensure all waste products are collected, transported and disposed of in accordance with the requirements of the Trust's policy and procedures.9. Be accountable for the correct control and use of equipment and materials used in the department.10. Ensure a full de-briefing is carried out with the duty Supervisor during handover period.11. Maintain time-keeping records and other records required by management, including schedule of tasks.12. Maintain the discipline of the porter staff on duty including timekeeping, dress, cleanliness and attitude in accordance with agreed departmental policies.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Experience
Essential
- Demonstrate an understanding of basic Health and Safety principles
- Working in a customer focused environment
- Working in a support services environment
Desirable
- Previous supervisory experience
- Previous experience of working in a healthcare environment
- Previous experience of training staff
- Previous porter experience
Skills and Abilities
Essential
- Ability to remain calm and respond in difficult situations
- Administration skills
- Information Technology skills
- Ability to receive and issue appropriate instructions
- Ability to lead and work as part of a team
- Good communication/interpersonal skills
- Ability to prioritise workload
- Ability to record information accurately
Behaviours and Values
Essential
- Willing to accept additional responsibilities as delegated
- Understand and maintain confidentiality
- Demonstrate initiative, commitment and self-motivation
Qualifications
Essential
Person Specification
Experience
Essential
- Demonstrate an understanding of basic Health and Safety principles
- Working in a customer focused environment
- Working in a support services environment
Desirable
- Previous supervisory experience
- Previous experience of working in a healthcare environment
- Previous experience of training staff
- Previous porter experience
Skills and Abilities
Essential
- Ability to remain calm and respond in difficult situations
- Administration skills
- Information Technology skills
- Ability to receive and issue appropriate instructions
- Ability to lead and work as part of a team
- Good communication/interpersonal skills
- Ability to prioritise workload
- Ability to record information accurately
Behaviours and Values
Essential
- Willing to accept additional responsibilities as delegated
- Understand and maintain confidentiality
- Demonstrate initiative, commitment and self-motivation
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
