Job summary
Matron - Quality Improvement and Patient ExperienceWythenshawe, Trafford, Withington and Altrincham (WTWA) Hospitals, Manchester University NHS Foundation Trust (MFT)
37.5 hours per week - substantive post
We are looking for an exceptional nurse who is experienced, innovative and committed to making a real difference to quality improvement and patient experience. This is a key nursing post, supporting the Lead Nurse for Quality Improvement and Patient Experience, WTWA and the Head of Nursing for Corporate Nursing Services, WTWA and Divisional Nursing Teams to develop our nursing colleagues to a new level of excellence. This post sits within the WTWA Corporate Nursing Team.You will be an experienced nurse with leadership experience and possess a proven record of delivering high quality care for patients. You will be a highly visible leader, able to evidence how you have positively influenced nursing and patient care and have experience of change management and are able to demonstrate ongoing professional development.
Main duties of the job
The successful candidate will be expected to support the Lead Nurse Quality Improvement and Patient Experience in the development and delivery of the quality improvement work streams and continuous improvements in standards of patient care and experience across WTWA.
The role will involve delivering Improvement Programmes that are designed to bring about service transformation ensuring sustainable outcomes are monitored and achieved, hence contributing to the key quality and performance outcomes within the organisation.You will have strong interpersonal skills with the ability to command credibility. The patient experience will be a priority for you with an emphasis on compassion and dignity. You will work within and be supported by the WTWA Corporate Nursing team.
The successful candidate should be enthusiastic, with leadership experience and people management skills. They must be able to demonstrate evidence-based practice and knowledge of the current healthcare agenda.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
The post holder will report to the Lead Nurse Quality Improvement and Patient Experience, supporting the provision of visible leadership across the four Hospital sites, monitoring and maintaining professional highstandards. S/he is an innovative practitioner committed to improving the patient/client experience, improving standards of care and services, leading the nursing contribution at a senior level in line with the Midwifery and AHP Strategy and Values and Behaviours.
The post holder will be a member of the WTWA senior nursing team providing support to implement and monitor progress on delivery of strategic objectives to ensure the provision of high quality, patient andfamily centered services.
You will provide professional and clinical nursing advice and actively contribute to innovative solutions to quality improvement.
The Matron will support the Lead Nurse Quality Improvement and Patient Experience in the development and delivery of the quality improvement work streams and continuous improvements in standards of patientcare and experience across WTWA.
You will be responsible for supporting improvement work streams and projects across WTWA both responding to and contributing to informing the local and national policy agenda on quality improvement, harm free care and themes from complaints, contributing to the overall patient experience.
The post holder will deputise for the Lead Nurse in managing human and financial resources and line management several teams, for example dementia, falls and complaints ensuring key performance indicators are met and services are patient/family/carer focused, high quality and responsive.
The post holder will deliver Improvement Programmes that are designed to bring about service transformation ensuring sustainable outcomes are monitored and achieved, hence contributing to the key quality and performance outcomes within the organisation.
You`ll work closely with multidisciplinary teams and relevant departments internal and external to the Trust, to ensure the delivery of responsive individualised patient care developing and supporting nursing staff to respond to the transforming nursing agenda.
The post holder will have line management responsibility of the WTWA Complaints and Patient Experience Team.
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
The post holder will report to the Lead Nurse Quality Improvement and Patient Experience, supporting the provision of visible leadership across the four Hospital sites, monitoring and maintaining professional highstandards. S/he is an innovative practitioner committed to improving the patient/client experience, improving standards of care and services, leading the nursing contribution at a senior level in line with the Midwifery and AHP Strategy and Values and Behaviours.
The post holder will be a member of the WTWA senior nursing team providing support to implement and monitor progress on delivery of strategic objectives to ensure the provision of high quality, patient andfamily centered services.
You will provide professional and clinical nursing advice and actively contribute to innovative solutions to quality improvement.
The Matron will support the Lead Nurse Quality Improvement and Patient Experience in the development and delivery of the quality improvement work streams and continuous improvements in standards of patientcare and experience across WTWA.
You will be responsible for supporting improvement work streams and projects across WTWA both responding to and contributing to informing the local and national policy agenda on quality improvement, harm free care and themes from complaints, contributing to the overall patient experience.
The post holder will deputise for the Lead Nurse in managing human and financial resources and line management several teams, for example dementia, falls and complaints ensuring key performance indicators are met and services are patient/family/carer focused, high quality and responsive.
The post holder will deliver Improvement Programmes that are designed to bring about service transformation ensuring sustainable outcomes are monitored and achieved, hence contributing to the key quality and performance outcomes within the organisation.
You`ll work closely with multidisciplinary teams and relevant departments internal and external to the Trust, to ensure the delivery of responsive individualised patient care developing and supporting nursing staff to respond to the transforming nursing agenda.
The post holder will have line management responsibility of the WTWA Complaints and Patient Experience Team.
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- First Level NMC registration
- Appropriate teaching qualification.
Desirable
- Relevant Degree or working towards
- Graduate in health-related subject
KNOWLEDGE & EXPERIENCE
Essential
- Evidence of relevant study and continuing professional development.
- Detailed knowledge of the NHS and current opportunities and challenges.
- Experience in clinical audit
- Evidence of using service improvement methodology in the delivery of change within services.
- Experience of utilising data for improvement
Desirable
- Management experience at Matron level.
- Evidence of implementing and managing change to improve services or patient experience
- Experience in management of staff in line with Human Resources policies and procedures.
- Experience in delivering service changes which require staff consultation processes.
- Experience in the development of policies, protocols and guidelines to support best practice.
Skills and Attributes
Essential
- Evidence of strong leadership skills
- Excellent verbal communication skills presentations.
- Excellent interpersonal skills and experience in interdisciplinary working/communication.
- Evidence of analytical skills and changes made within services are as result of analysing data skills.
- Evidence of clinical governance and risk management activity
Desirable
- Project management skills Excellent written communication skills with evidence of reporting writing
- Evidence of initiative, planning and finishing skills.
- Evidence of negotiating and influencing
Attributes
Essential
- Enthusiasm
- Highly developed interpersonal skills
- Confident & articulate
- Demonstrates and role models Trust values and behaviours
Person Specification
Qualifications
Essential
- First Level NMC registration
- Appropriate teaching qualification.
Desirable
- Relevant Degree or working towards
- Graduate in health-related subject
KNOWLEDGE & EXPERIENCE
Essential
- Evidence of relevant study and continuing professional development.
- Detailed knowledge of the NHS and current opportunities and challenges.
- Experience in clinical audit
- Evidence of using service improvement methodology in the delivery of change within services.
- Experience of utilising data for improvement
Desirable
- Management experience at Matron level.
- Evidence of implementing and managing change to improve services or patient experience
- Experience in management of staff in line with Human Resources policies and procedures.
- Experience in delivering service changes which require staff consultation processes.
- Experience in the development of policies, protocols and guidelines to support best practice.
Skills and Attributes
Essential
- Evidence of strong leadership skills
- Excellent verbal communication skills presentations.
- Excellent interpersonal skills and experience in interdisciplinary working/communication.
- Evidence of analytical skills and changes made within services are as result of analysing data skills.
- Evidence of clinical governance and risk management activity
Desirable
- Project management skills Excellent written communication skills with evidence of reporting writing
- Evidence of initiative, planning and finishing skills.
- Evidence of negotiating and influencing
Attributes
Essential
- Enthusiasm
- Highly developed interpersonal skills
- Confident & articulate
- Demonstrates and role models Trust values and behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
