Job summary
The post holder is responsible for maximising sales and profits by maintaining high standards in food safety, retail offers and customer service. To ensure the smooth and efficient running of all retail outlets at all times and ensure the focus is on the customer's needs. To assist other managers in other areas within the Catering department as and when required.
Main duties of the job
- To maximise sales by understanding the needs of customers, consider the customers in all areas of activities and strive to exceed the customers' expectations.
- Provide clear direction, ensuring the team is motivated. Create appropriate balance of knowledge, skills, and experience through on the job training and development.
- To make use of all available information to ensure all decisions follow the correct Trust directives, policies and procedures.
- Demonstrate a thorough knowledge of business objectives, performance and associated computer software.
- Communicate confidently and effectively at all levels to share knowledge and ideas to drive business forward.
- Frequently review retail offerings to ensure they are of the latest trends and fashions customers want to engage with.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
- Input, collate and analyse all EPOS information, used in the financial end of months return. Update EPOS with prices and product changes.
- Undertake end of month stock takes and end of year stock take.
- Return to Catering Managers every month a true reflection of trade using a Profit and Loss spread sheet.
- Keep accurate and clear Food Safety Records (HACCP) whilst maintaining the highest standards of Food Safety.
- Manage deliveries, damages, and storage of all stock items.
- Effectively manage the budgetary resources and control the departments expenditure within the agreed financial allocation.
- Actively participate in the recruitment, training, disciplining and welfare of staff in accordance with Trusts Corporate Policies.
- Maintain an awareness of appropriate professional and educational establishments and attend training courses and workshops where relevant to the post.
- Negotiate changes to staff hours, rotas, or work practices, whilst ensuring rotas are managed in an efficient and cost-effective way.
- Arrange for induction and other relevant courses for staff, provide on-the-job training where necessary, to ensure that staff are proficient and regularly updated with regards to any new developments and improvements in working methods.
- Resolve complaints effectively in line with the Trusts complaints procedure.
- Authorise annual leave, overtime, and time off agreements.
- Maintain adequate stock levels, within the specific budgets, understanding best value.
- Participate in team briefing process by attending department team briefs each month.
- Deal tactfully with customers and patients that are upset or angry.
- Deal with some HR situations, persuasively and tactfully whilst listening carefully to staff concerns.
- Train staff in the use of specialist equipment related to food service, and good customer service practices.
- Provide and receive routine information orally to inform work colleagues, patients and clients.
- Exchange information with peers and other departments in relation to catering services.
- Liaise with other catering staff in all areas when instigating any changes to service or menu.
- Support and supervise catering staff in other areas when there is a need to, due to absences.
- Securely handling petty cash, floats, card payments and takings, whilst following the Trusts cash handling policies and procedures.
- Analyse till data to effectively manage time and resources.
- Use information from the EPOS system to provide financial information.
- Carry out risk assessments.
- React quickly to unexpected events including allocation of work, menu changes and system failures.
- Checking stock levels and ordering appropriately not exceeding maximum stock levels.
- Organise staffing rotas, equipment repairs and hospitality requests.
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
- Input, collate and analyse all EPOS information, used in the financial end of months return. Update EPOS with prices and product changes.
- Undertake end of month stock takes and end of year stock take.
- Return to Catering Managers every month a true reflection of trade using a Profit and Loss spread sheet.
- Keep accurate and clear Food Safety Records (HACCP) whilst maintaining the highest standards of Food Safety.
- Manage deliveries, damages, and storage of all stock items.
- Effectively manage the budgetary resources and control the departments expenditure within the agreed financial allocation.
- Actively participate in the recruitment, training, disciplining and welfare of staff in accordance with Trusts Corporate Policies.
- Maintain an awareness of appropriate professional and educational establishments and attend training courses and workshops where relevant to the post.
- Negotiate changes to staff hours, rotas, or work practices, whilst ensuring rotas are managed in an efficient and cost-effective way.
- Arrange for induction and other relevant courses for staff, provide on-the-job training where necessary, to ensure that staff are proficient and regularly updated with regards to any new developments and improvements in working methods.
- Resolve complaints effectively in line with the Trusts complaints procedure.
- Authorise annual leave, overtime, and time off agreements.
- Maintain adequate stock levels, within the specific budgets, understanding best value.
- Participate in team briefing process by attending department team briefs each month.
- Deal tactfully with customers and patients that are upset or angry.
- Deal with some HR situations, persuasively and tactfully whilst listening carefully to staff concerns.
- Train staff in the use of specialist equipment related to food service, and good customer service practices.
- Provide and receive routine information orally to inform work colleagues, patients and clients.
- Exchange information with peers and other departments in relation to catering services.
- Liaise with other catering staff in all areas when instigating any changes to service or menu.
- Support and supervise catering staff in other areas when there is a need to, due to absences.
- Securely handling petty cash, floats, card payments and takings, whilst following the Trusts cash handling policies and procedures.
- Analyse till data to effectively manage time and resources.
- Use information from the EPOS system to provide financial information.
- Carry out risk assessments.
- React quickly to unexpected events including allocation of work, menu changes and system failures.
- Checking stock levels and ordering appropriately not exceeding maximum stock levels.
- Organise staffing rotas, equipment repairs and hospitality requests.
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Qualifications
Essential
- NVQ Level 2 or equivalent skills in English, Maths and Communication Technology
- Level 3 Food Safety
- Level 3 Allergy Safety
Experience
Essential
- Experience of working in a customer focused or retail environment
- Experience of cash handling
- Experience of leading a team
Knowledge and Skills
Essential
- Demonstrate an understanding of basic Health and Safety principles
- Ability to remain calm and respond in difficult situations
- Good administrative skills
- Good IT skills, including use of Microsoft Office Suite
- Good communication/interpersonal skills
- Ability to prioritise workload
- Ability to record information accurately
- Working knowledge of spreadsheets and data recording
- Understand and maintain confidentiality
- Demonstrate initiative, commitment and self-motivation
Person Specification
Qualifications
Essential
- NVQ Level 2 or equivalent skills in English, Maths and Communication Technology
- Level 3 Food Safety
- Level 3 Allergy Safety
Experience
Essential
- Experience of working in a customer focused or retail environment
- Experience of cash handling
- Experience of leading a team
Knowledge and Skills
Essential
- Demonstrate an understanding of basic Health and Safety principles
- Ability to remain calm and respond in difficult situations
- Good administrative skills
- Good IT skills, including use of Microsoft Office Suite
- Good communication/interpersonal skills
- Ability to prioritise workload
- Ability to record information accurately
- Working knowledge of spreadsheets and data recording
- Understand and maintain confidentiality
- Demonstrate initiative, commitment and self-motivation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
