Job summary
An exciting opportunity has arisen to join Manchester Royal Eye Hospital where we have been providing world class ophthalmic care to the people of Manchester, the surrounding region and the wider United Kingdom since 1814. If you are a proactive, driven and detail oriented manager with a passion for service improvement and patient care, then this could be the role for you. You will be responsible for providing operational support to the Macular and Diabetic Out Patient Services Team; providing leadership and line management of the administrative teams.
Main duties of the job
You will support the Directorate Manager with the delivery of key performance targets including clinical activity, waiting list and national waiting time targets.You will need to be organised, patient focused, have excellent interpersonal skills and the ability to manage competing pressures and priorities.
You will also have strong data analytical skills since you will be responsible for regularly collating, analysing and reporting trends to monitor performance and drive change.
The successful candidate will play a key role in ensuring the service responds and adapts to the challenges ahead and will be enthusiastic and resilient in leading changes and developments in the way we provide our service in the future.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Skills and Abilities
Essential
- Able to present relevant written and verbal information in a concise format
- Able to communicate with staff and patients including delivering difficult information
- Able to build effective relationships with colleagues, consultants and other clinicians.
- Able to deduce key points from large / complex volumes of numerical and other data
- Strong analytical skills and ability to consider the wider picture including future scenario planning
- Able to provide and receive highly complex, sensitive or contentious information
- Able to get the best out of staff and able to performance manage them.
- Able to be flexible and readjust plans, able to prioritise work within set deadlines
- Strong activity management skills including demand and capacity management to maximise clinic utilisation
- Understanding of NHS performance targets and the operational experience to deliver these within own area
- Prior experience in patient facing operational management role in NHS
Desirable
- Prior experience in managing change
- Prior experience in an out patient or emergency department role in the NHS
Person Specification
Skills and Abilities
Essential
- Able to present relevant written and verbal information in a concise format
- Able to communicate with staff and patients including delivering difficult information
- Able to build effective relationships with colleagues, consultants and other clinicians.
- Able to deduce key points from large / complex volumes of numerical and other data
- Strong analytical skills and ability to consider the wider picture including future scenario planning
- Able to provide and receive highly complex, sensitive or contentious information
- Able to get the best out of staff and able to performance manage them.
- Able to be flexible and readjust plans, able to prioritise work within set deadlines
- Strong activity management skills including demand and capacity management to maximise clinic utilisation
- Understanding of NHS performance targets and the operational experience to deliver these within own area
- Prior experience in patient facing operational management role in NHS
Desirable
- Prior experience in managing change
- Prior experience in an out patient or emergency department role in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
