Job summary
The Digital Trainer support role provides support to the WTWA IT training programme, which is supporting internal staff and other users who use the Trust's Hive Epic EPR. This includes classroom and ad-hoc training for the Trust's EPR system and also training for other IT applications in use across the Trust such as Office365 and digital dictation.
The WTWA Hive Epic Trainers will provide support to WTWA through the Optimisation phase of HIVE and to help support the optimisation of Hive across all of the WTWA sites. With a particular focus on outpatient workflows.
The post holder will be required to support the WTWA Digital Trainers, Associate Director of Digital Transformation and Associate Medical Director and WTWA Digital Leads to understanding and coordinate Hive Training.
They should possess excellent communication and prioritisation skills in order to facilitate the continuous improvement of digital and information technology solutions in support of WTWA clinical service delivery.
Main duties of the job
- Support relevant and appropriate training in the use of Hive EPIC EPR digital system to individuals and staff groups
- Support follow up support to staff in the workplace after training if
- Support scheduled classroom-based training, travelling across sites as
- Support scheduled video-based training as required
- Support the WTA Digital Trainers to ensure issues identified via reported incidents are addressed via training
- Ensure feedback from staff is used to inform systems and applications development and changes
- Use training materials and documentation and support updates
- Prepare training schedules, book users into training and advise staff on their training
- Liaise with stakeholder Service Managers and problem solving when visiting
- Maintain records of all training provided as instructed and produce training outcome
- Use all opportunities to inform and educate staff about technology, software applications and training opportunities/benefits.
- Ensure that all trainers use IT equipment
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Interview
Essential
- Evidence of achievement in the use of IT and software applications (preferable EPIC)
- Education at Higher National Diploma or equivalent. Must hold a GSCE pass in English language
- Good level of expertise around the Microsoft Office suite (365)
- Highly competent in the use of Windows and Microsoft Outlook
- Experience of supporting electronic patient records
- Experience of supporting multi-professional team
- Ability to support a variety of teaching techniques and support different learning styles
- Good organizational skills
- Excellent interpersonal skills including: oAbility to communicate effectively with all levels of staff, oSkilled use of verbal and non-verbal communications
- Able to support communicating ideas clearly
- Able to persuade and motivate people
- Flexibility to re-plan day as required
- Ability to work as part of a team and build relationships with others.
- Creative and flexible approach to problem solving
- NHS experience and NHS experience of working in a similar role
Desirable
- IT training qualification
- Holds driving license
Person Specification
Interview
Essential
- Evidence of achievement in the use of IT and software applications (preferable EPIC)
- Education at Higher National Diploma or equivalent. Must hold a GSCE pass in English language
- Good level of expertise around the Microsoft Office suite (365)
- Highly competent in the use of Windows and Microsoft Outlook
- Experience of supporting electronic patient records
- Experience of supporting multi-professional team
- Ability to support a variety of teaching techniques and support different learning styles
- Good organizational skills
- Excellent interpersonal skills including: oAbility to communicate effectively with all levels of staff, oSkilled use of verbal and non-verbal communications
- Able to support communicating ideas clearly
- Able to persuade and motivate people
- Flexibility to re-plan day as required
- Ability to work as part of a team and build relationships with others.
- Creative and flexible approach to problem solving
- NHS experience and NHS experience of working in a similar role
Desirable
- IT training qualification
- Holds driving license
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
