Job summary
Are you interested a being at the forefront of our Emergency Department at North Manchester General Hospital?
We have an exciting opportunity to join the Emergency Department Administration Team at North Manchester General Hospital as a Receptionist. An opportunity has arisen for a dynamic individual to join the Administration Team at the hospital.
The ideal candidate will be highly motivated, good team player, organised, flexible and can maintain attention to detail. Enjoy working in a fast-paced environment , be adaptable and willing to take on various duties . As the ED department is open 24 hours this role gives you the opportunity to work a variable shift pattern including overnight.
By joining our exciting journey, you will become part of North Manchester's passionate, talented team and have access to a wide range of learning and development opportunities to further develop both yourself and the services we provide in the coming years.
Main duties of the job
DUTIES AND RESPONSIBILITIES
- General reception duties - booking in patients upon arrival in the department
- General telephone call/queries both internal and external
- General clerical duties - sorting, filing, photocopying, scanning
- Dealing promptly with routine enquiries from staff and patients both on the telephone and in person
- Booking Patient Transport when required for patients
- Booking in arrivals of ambulances within the department
- Use of hospital computer systems/programmes, such as Hive, Adastra, One Response
- Follow Departmental or Standard Operation Procedures (SOPs)
- Take part in departmental audits as and when required
- Complying with the Data Protection Act in relation to confidential data
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Essential and Desirable
Essential
- Flexibility in 24/7 working patterns
- Experience of working within a team
- Ability to work on your own and use your own initiative
- 5 GCSE;s A-C or equivalent or equivalent experience
- Experience covering a wide range of office duties
- Highly self motivated
- Good interpersonal skills and the ability to work effecrtively as a member of the team
Desirable
- Customer service experience
- Previous reception experience
- Practical and working knowledge of HIVE and other NHS IT Systems or other healthcare IT Systems.
Person Specification
Essential and Desirable
Essential
- Flexibility in 24/7 working patterns
- Experience of working within a team
- Ability to work on your own and use your own initiative
- 5 GCSE;s A-C or equivalent or equivalent experience
- Experience covering a wide range of office duties
- Highly self motivated
- Good interpersonal skills and the ability to work effecrtively as a member of the team
Desirable
- Customer service experience
- Previous reception experience
- Practical and working knowledge of HIVE and other NHS IT Systems or other healthcare IT Systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
