Job summary
MSK Physiotherapy + Tier 2 Administrator
We are seeking a highly motivated and organised individual to join our MSK Physiotherapy + Tier 2 Administration Teams. This full-time role will be split across our two services, so the successful applicant will spend 3 days each week (Tuesday-Thursday) working in the Physiotherapy Admin Team at Alexandra Park Health Centre and their other two days (Mondays and Fridays) in the Tier 2 Administration Team at Longsight Health Centre. Both these roles will help the teams manage the large number of referrals we receive into the services, and this will involve telephone contact with patients, booking appointments on computer-based systems, sending patient letters, texts and emails, and the management of waiting lists.
This workload underpins the MSK Physiotherapy + Tier 2 services and is fundamental in allowing our clinicians to provide the highest standards of care. Consequently, candidates will require excellent communication skills, experience working on relevant computer systems and have outstanding organisational and time management skills.
Main duties of the job
- To manage telephone enquiries from staff and patients regarding the Service and provide assistance with referral management between the inbound referral software systems and the EMIS waiting lists.
- To assist the Physiotherapy and Tier 2 administration teams booking patients and sending appointment letters to patients to support the service work flow and delivery of targets.
- To assist the administration team in the MSK Service to complete essential mandatory tasks, such as archiving, stock management and audit.
- To assist clinical staff to develop Service promotion and information tools in both paper-based and electronic formats.
- To assist clinical staff with completion of service development projects, such as developing and implementing new clinical treatment initiatives, audit collection and research data collection.
- To assist clinical staff with monitoring health and safety standards, and to produce and action developments and initiatives to ensure the MSK Service meets its specified requirements.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our over 28,000 workforce to pursue their career goals. We set standards that other Trusts seek to emulate so you'll benefit from an extraordinary scale of opportunity.
We're also creating a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research & innovation through the introduction of Hive; our new Electronic Patient Record system, launching in September 2022.
We're proud to be a major academic Research Centre & Education provider, offering a robust infrastructure to facilitate high-quality research programmes. Moreover, we're excited to be progressing our MFT Green Plan along with our vison to become an Anchor Organisation, creating new jobs, promoting healthy lifestyles, developing skills and contributing to a zero-carbon environment for the benefit of the local neighbourhood.
At MFT, we create & foster a culture of inclusion & belonging, provide equal opportunities for career development that are fair, open & transparent, protecting your health & wellbeing & shaping MFT's future together.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Experience
Essential
- Previous admin experience
- Experience communicating with public on phones
- Previous EMIS experience
Desirable
- Experience working in community admin setting
- Previous NHS admin experience
- Involvement in group exercise classes
Skills
Essential
- Excellent interpersonal skills
- Excellent time management skills
- Able to work in team environment
- Able to always maintain confidentiality
Person Specification
Experience
Essential
- Previous admin experience
- Experience communicating with public on phones
- Previous EMIS experience
Desirable
- Experience working in community admin setting
- Previous NHS admin experience
- Involvement in group exercise classes
Skills
Essential
- Excellent interpersonal skills
- Excellent time management skills
- Able to work in team environment
- Able to always maintain confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Manchester University NHS Foundation Trust
Address
Alexandra Park Health Centre (+ Longsight Health Centre)
Whitswood Close
Manchester
M16 7AP
Employer's website
https://mft.nhs.uk/careers/ (Opens in a new tab)
