Community Administrator

Job summary

The post-holder will provide an effective administration service to the Locality Service within the Integrated Community Services Directorate. The post-holder will be required to follow policies and procedures in their area, communicate effectively and act independently. The post-holder will be expected to exercise their own judgement through experience and troubleshoot; only flagging up matters outside of their remit.

The post holder would be expected do cross cover of other Community services if the need arises and in consultation with their manager.

To undertake any other duties which is deemed appropriate to the band when requested by Senior Staff.

The above indicates the main duties of the post which may be reviewed in the light of experience and developments within the Directorate. Any review will be undertaken in conjunction with the post holder.

Main duties of the job

1. Dealing with a wide range of enquires from staff and patients, both orally and in writing.

2. Set up and maintain databases.

3. Prepare new records

4. Accurate data entry.

5. Ensuring efficient message system is in place to deal with telephone enquiries promptly.

6. Monitor availability within service and escalate issues where appropriate.

7. Demonstrate initiative and ensure day to day running of their service office.

8. Undertaking routine administrative duties, including photocopying, filing, scanning, document distribution, and other tasks relevant to the role when required.

9. Maintaining departmental supplies stock and dealing with repair/maintenance of equipment.

10. Order non-stock items as requested via the e-procurement systems and supply items via NHS Supplies.

11. Assisting with the induction and training of new staff to the department.

12. Complying with the Data Protection Act and Caldicott guidelines.

13. Supporting of colleagues in other services within the admin structure if required.

14. Generate and prepare reports, letters, agendas and minuting meetings as required.

15. Attending training events that may be relevant in the execution of their duties.

16. Proactively managing own workload on a daily basis to ensure all tasks are completed.

17. Follow departmental Standard Operation Procedures (SOP's).

18. Ensuring effective communication within the team and with other services.

19. Actively participating in departmental or Trust audits, as appropriate.

About us

MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.