Job summary
We are looking for enthusiastic highly motivated applicants who are able to provide evidence they have the necessary qualities of being caring, compassionate and possess excellent interpersonal and communication skills along with the ability to work within a team.
Main duties of the job
As an integral part of the team, you will assist the senior schedulers with the smooth running of the service and contribute to a high standard of patient care by delivering a range of essential administrative duties. This is a challenging and interesting role in which you will have the opportunity to gain valuable knowledge and skills in the field of scheduling patients for elective surgical procedures. We will give you our full support, including training, regular appraisals, and you will benefit from working with an innovative, friendly team.
About us
MFT is England's largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Job description
Job responsibilities
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To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Job description
Job responsibilities
-
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.
Were looking forward to hearing from you!
Person Specification
Skills & Abilities
Essential
- Good Written and verbal communication skills
- Ability to prioritise own workload, as agreed with Line Manager
- Ability to work both independently and as an effective team member, the Team priorities
- Good interpersonal skills including the ability to communicate calmly and respectfully under pressure
- Ability to demonstrate excellent attention to detail
- Able to listen and follow instructions, asking for clarification if necessary
- Ability to adhere to deadlines and work efficiently
Experiece & Knowledge
Essential
- GCSE Maths & English at 4 or Above or equivalent
- Previous experience in using customer data storage/processing computer software
- Experience of IT systems, for example Microsoft Office (word, Excel)
- Experience of dealing with customer queries by telephone
- Experience in a customer or patient facing role
Desirable
- ICT / IT Qualification
- Working knowledge of databases and spreadsheets
- An understanding of PAS, Medisec, Ormis, etc
- Experience of using Hive
- An understanding and/or experience of working to National and Trust targets including waiting lists and RTT
- Knowledge of waiting list management
Training
Essential
- Evidence of continuous professional development, e.g. Time management, organisational skills
- Knowledge of GDPR, risk management, health and safety and moving and handling regulations
Person Specification
Skills & Abilities
Essential
- Good Written and verbal communication skills
- Ability to prioritise own workload, as agreed with Line Manager
- Ability to work both independently and as an effective team member, the Team priorities
- Good interpersonal skills including the ability to communicate calmly and respectfully under pressure
- Ability to demonstrate excellent attention to detail
- Able to listen and follow instructions, asking for clarification if necessary
- Ability to adhere to deadlines and work efficiently
Experiece & Knowledge
Essential
- GCSE Maths & English at 4 or Above or equivalent
- Previous experience in using customer data storage/processing computer software
- Experience of IT systems, for example Microsoft Office (word, Excel)
- Experience of dealing with customer queries by telephone
- Experience in a customer or patient facing role
Desirable
- ICT / IT Qualification
- Working knowledge of databases and spreadsheets
- An understanding of PAS, Medisec, Ormis, etc
- Experience of using Hive
- An understanding and/or experience of working to National and Trust targets including waiting lists and RTT
- Knowledge of waiting list management
Training
Essential
- Evidence of continuous professional development, e.g. Time management, organisational skills
- Knowledge of GDPR, risk management, health and safety and moving and handling regulations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
