Integrated Single Point of Access Administrator

Job summary

We are seeking enthusiastic and motivated administrators within our busy Integrated Single Point of Access (ISPA).

The team provides a vital service that includes taking calls from patients, carers, GPs, hospitals, the Ambulance Service, and other healthcare agencies and professionals, and processing email referrals and messages received by the team. The team provides administrative support to the community nursing teams, community therapy, and the Frailty Support Service. ISPA work entails using a variety of software packages so good IT skills are also vital to this position. You work well in a team and individually with the ability to prioritise your work to meet deadlines and you will have a customer focused approach.

Whether full or part time, we offer working hours between 8:00am and 6:00pm 7 days a week, enhancements are paid for weekend and bank holidays.

Flexible working options can be considered for the right candidates. Once fully trained, remote or 'hybrid' working is possible.

The office is situated within easy walking distance of the main bus station, the train station, and Eastleigh town centre. There is free on-site parking.

Only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service, Isle of Wight NHS FT or Hampshire Hospitals FT.

Main duties of the job

The Integrated Single Point of Access (ISPA) receives referrals and enquiries via the telephone or email from patients, families and carers, GPs, nurses, and other healthcare professionals. There will be a need to allocate to, prioritise, and communicate with clinical community teams to ensure timely, seamless, consistent, and safe care to patients.

The Administrator role includes answering telephone calls from patients, carers, and other health care agencies and professionals and accurately receiving and recording information to convey to other staff via the electronic patient record or verbally in a timely way.

The administrator will also assist in processing email referrals and messages received by the team. The administrator role will adhere to the service specification and operating procedures and provide administrative support to multidisciplinary staff within the Integrated Community Teams (ICTs), Frailty Support Team, and elsewhere within the division.

The ISPA is a seven day service operating between 08:00hrs and 18:00hrs, including Bank Holidays.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Newtown House

2a and 2b Newtown Road

Eastleigh

Hampshire

SO50 9DB

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Newtown House

2a and 2b Newtown Road

Eastleigh

Hampshire

SO50 9DB

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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