Administration Officer

Job summary

Hampshire and Isle of Wight Healthcare is looking to recruit 1 Administration Officer to join the NHS Talking Therapies Hampshire Step 3 Service, on a 12 month full-time external fixed term contract or a full time 12 month internal secondment.

The team is seeking a dedicated and highly motivated administrator to ensure that the administration of the NHSTTH service is carried out efficiently and professionally. The role will be varied but will include the booking of patient appointments and supporting Step 3 therapists.

The post will be based at New Kings Court, Chandlers Ford, and the successful candidate will be required to work with other members of the NHSTTH administration and management team as well as external partners, such as Solent Mind.

The successful applicant will be expected to have a positive approach to customer care, have excellent communication skills, and be able to work in a very demanding and busy environment. The successful applicant will also have excellent IT skills and a willingness to learn.

For further information or an informal discussion, please contact Lynne Lane lynda.lane6@nhs.net

Main duties of the job

To contribute to the day-to-day administrative processes of the NHSTTH Step 3 Service. This will include becoming an expert user of IAPTUS to provide support for Step 3, and updating the system with appropriate information.

To provide admin support to the Group Facilitators and Lead.

To deal with incoming and outgoing post, including the generating of letters.

To ensure all emails are answered promptly and effectively as well as delivering messages accurately to the clinical team using professional judgement as required.

Sending direct booking links to patients and responding to any queries.

To cover periods of sickness and annual leave for the other Administration Officers across the Step 3 teams.

To undertake other appropriate duties as delegated by the Senior Management Team which will aid the running of the NHSTTH service.

To maintain working relationships with other HIOW Healthcare teams, partner agencies, external agencies, and referrers.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

New Kings Court

Tollgate

Chandlers Ford

Hampshire

SO53 3LG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

New Kings Court

Tollgate

Chandlers Ford

Hampshire

SO53 3LG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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