Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Business Support Administrator

The closing date is 19 April 2026

Job summary

Are you an experienced administrator? Are you looking for a new challenge working with young people and their families? Then look no further!

We are looking for a Children's Business Support Administrator to join our busy fast paced team! This is a rewarding role as part of a large, friendly administration team! There is a wide range of variety within this role, and you will be joining a team who all pull together.

But don't just take our word for it... our team told us their reasons for loving their role and why you will too!

'Feeling like I have made a difference, even if it's a very small thing.'

'The fast-paced, yet friendly and caring environment. The variety of work on a daily basis.'

'Working with team, helping to shorten waitlists, satisfaction when assessments are completed, providing facts and figures, problem solving.'

'We have fun in the office, but still get the work done, everyone helps each other, I am kept busy'.

'It offers flexible working to support those unexpected events that happen to us all.''

'The work is challenging but rewarding.'

If you are looking to be part of a supportive team who work together to help and support other people, then this is the right place to start?

Main duties of the job

ICT Duties

*Use and accurately populate the electronic record system (SystmOne), with information to include referrals, scanning and uploading information from other services in a timely manner etc., taking responsibility for the quality of the data and taking note of the Health Records Standards and Procedures and Record Keeping Policy.

Managing work duties

*Carry out clinical diary management, booking rooms, patient appointments, professional meetings, and resolving any queries with clinicians.

*Manage appointment bookings, updating electronic record system and sending appointment letters following Trust guidelines and targets.

*Ensure referrals are actioned following the agreed procedures according to the defined performance targets and timescales.

*Produce and format letters and emails using standardised Trust templates ensuring accurate filing, recording and distribution.

*Process incoming and outgoing mail, telephone, or written messages, distributing appropriately and in a timely manner, taking responsibility for signposting or dealing with queries regarding issues arising.

Communications

*Liaising by telephone or in person with clients, colleagues, and other healthcare professionals in a positive, friendly, calm, and sympathetic manner, using good judgement to identify requirements in order to pass on information correctly or take appropriate action. This may include dealing with complex information or where there are barriers to understanding.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Date posted

02 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Please note for part time hours the salary will be pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

348-CFS-10977

Job locations

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

GCSE English and Maths level 4/C or above, or a good standard of general education. RSA 3 Typing or equivalent experience.Business and Admin NVQ Level 3 equivalent experience.

Desirable

IT skills and relevant knowledge.

Experience

Essential

*Experience of administrative work.
*Knowledge of maintaining filing systems and collating information.
*Experience of working in a customer-focused environment.
*Experience of working in a constantly changing environment without direct supervisions.
*Ability to work as part of a team.
*Ability to input accurately to electronic information systems.
*Good time management skills.
*Self-motivated and organised.
*Literate and Numerate.
*Flexible and adaptable to meet competing priorities and changing working practices.
*Good working knowledge of Windows based packages.
*Understanding of confidentiality, Date protection and safeguarding.
*Understanding of infection control procedures.
*Understanding of personal Health and Safety responsibilities.
*Is able to work legally in the UK.
*Is able to work with children and vulnerable adults.
*Ability to travel daily for meetings across a range of sites in Hampshire.

Additional Criteria

Essential

*Good communication skills, written and verbal (including telephone skills and note taking).
*Be able to demonstrate an understanding or the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post.

Person Specification

Qualifications

Essential

GCSE English and Maths level 4/C or above, or a good standard of general education. RSA 3 Typing or equivalent experience.Business and Admin NVQ Level 3 equivalent experience.

Desirable

IT skills and relevant knowledge.

Experience

Essential

*Experience of administrative work.
*Knowledge of maintaining filing systems and collating information.
*Experience of working in a customer-focused environment.
*Experience of working in a constantly changing environment without direct supervisions.
*Ability to work as part of a team.
*Ability to input accurately to electronic information systems.
*Good time management skills.
*Self-motivated and organised.
*Literate and Numerate.
*Flexible and adaptable to meet competing priorities and changing working practices.
*Good working knowledge of Windows based packages.
*Understanding of confidentiality, Date protection and safeguarding.
*Understanding of infection control procedures.
*Understanding of personal Health and Safety responsibilities.
*Is able to work legally in the UK.
*Is able to work with children and vulnerable adults.
*Ability to travel daily for meetings across a range of sites in Hampshire.

Additional Criteria

Essential

*Good communication skills, written and verbal (including telephone skills and note taking).
*Be able to demonstrate an understanding or the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)