Business Support Administrator

Job summary

We are looking for a part-time Business Support Administrator to join our busy team! This is a rewarding role within a large, friendly administration team within Children's Therapy Service - Single Point Of Access.

Single Point of Access (SPA) Team within Children's Therapies is the first point of contact for services across Hampshire, including Speech and Language Therapy, Physiotherapy, and Occupational Therapy. This role involves taking calls, processing referrals, scanning and uploading documents, booking appointments & dealing with queries from service users and the clinical team.

This role is based at the Adelaide Health Centre - SO16 4XE, the role is full time working 9am to 5pm & contracted hours are 22.50.

Main duties of the job

*Use & accurately populate the electronic record system (Systm One) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy

*Follow agreed processes for dealing with emails on Outlook, on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising.

*Provide support to training events e.g. away days, skill slots etc. involving the coordination of diaries.

*Attend & participate in team/other meetings, ensuring any actions are completed by the required date & take minutes if requested.

*Provide cover & support during times of absence for the core functioning of the admin team.

*Maintain current office policies & procedures, be actively involved in their development.

*Undertake limited supervision of Band 2 or new staff in absence of the Business Support Team Leader & Business Support Team Manager

*Provide admin support to the Business Support Team Leader to set up & review administration systems/processes as deemed appropriate.

*All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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