Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Therapy Administrator

The closing date is 19 April 2026

Job summary

Would you like to take your first step into an administrative career in the NHS, or are you an experienced administrator looking for a fresh challenge? If so, we are seeking enthusiastic, confident, and motivated Administrator within our Community and Inpatient Therapies Service. The successful candidate will be part of the team providing a service that includes answering telephone calls from patients, carers, GPs, hospitals, and other health professionals. The role requires processing emails, telephone enquires, referrals and core day to day patient related responsibilities which requires excellent customer interpersonal skills. You will need to be able to pay attention to detail and accurately record information on the electronic patient record and pass this electronically or verbally to clinical colleagues in a timely way to ensure seamless, consistent, and safe care to patients.

As a team player, you will be able to prioritise your work to meet deadlines and have a customer focused approach. Knowledge of community health and social care or experience within a healthcare setting is desirable; however, previous experience of working within the NHS is not essential, as full training will be provided.

Working hours will be rostered between 8:00am and 17:00pm 5 days a week.

Please read the job description and person specification to ensure you can demonstrate the knowledge, skills and experience required. Visits are encouraged.

Main duties of the job

Use and populate the electronic record system for clinical records (SystmOne)/RiO or other service systems with accurate information.

Follow agreed processes for dealing with emails on a daily basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries regarding issues arising.

Photocopying, scanning and electronic filing accurately.

Populate systems and databases as required.

Gather information from systems/records for statistical collation and audit.

Liaising by telephone or in person with clients, colleagues and other healthcare professionals in a positive, friendly, calm and sympathetic manner, using good judgement to identify requirements in order to pass on information correctly or take appropriate action.

Manage appointment bookings, updating electronic record systems.

Process incoming and outgoing mail, telephone or written messages, distributing appropriately and in a timely manner.

Support data monitoring and reporting systems, and the specific reporting requirement of elements of the Inpatient clinical teams.

To support other areas in the service where required, to include word processing of all correspondence including letters, agendas, minutes, reports, group material which will include spreadsheets.

To support other areas where required, to include receiving patient referrals and assist the clinical team by preparing patient documentation acting as first contact to referrers, patients and carers.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Date posted

02 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year Please note for part time hours the salary will be pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

348-PSE-10898

Job locations

Gosport War Memorial Hospital

Bury Road

Gosport

Hampshire

PO12 3PW

Job description

Job responsibilities

To work as part of a team to provide a comprehensive administrative support to the Service.

All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance.

To provide high quality administrative support in conjunction with the Ward Clerks to contribute to the smooth running of the Therapy Inpatient Services, as a reliable, approachable, and patient-focused member administration support team. To be a welcoming first point of contact to all visitors and patients both face to face and on the telephone with an emphasis on the provision of excellent customer care skills.

Work towards gaining an understanding of roles, both administrative and clinical, and to contribute to the development of a seamless administration support pathway within the Inpatient setting, which enables clinical staff to provide increased direct clinical care.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

To work as part of a team to provide a comprehensive administrative support to the Service.

All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

*RSA 2 Word processing or equivalent or evidence of this standard
*GCSEs at grade C or equivalent, including Mathematics and English Language

Desirable

*ECDL or similar ITC Qualification
*NVQ 2 or above in Business Administration or equivalent or evidence of this standard
*Current (UK/EU) Driving Licence

Person Specification

Qualifications

Essential

*RSA 2 Word processing or equivalent or evidence of this standard
*GCSEs at grade C or equivalent, including Mathematics and English Language

Desirable

*ECDL or similar ITC Qualification
*NVQ 2 or above in Business Administration or equivalent or evidence of this standard
*Current (UK/EU) Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Gosport War Memorial Hospital

Bury Road

Gosport

Hampshire

PO12 3PW

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Gosport War Memorial Hospital

Bury Road

Gosport

Hampshire

PO12 3PW

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)