Job summary
To provide administrative and secretarial support to the manager and clinical teams as directed to ensure the smooth and efficient operation of the Winchester OPMH CMHT clinical staff
Communicate with a range of internal and external professionals and organisations whilst providing a good customer service experience
Ensure friendly and professional ethos within the team
Main duties of the job
To provide confidential and courteous administration support to the Winchester Older Person's Community Mental Health team. Take minutes and type clinic documents/letters to support Management and Clinical staff
Receipt of new referrals ensuring they are triaged and carryout the required administration, arranging initial assessments, liaising with our Service\users to agree a suitable date/time for their assessment. Booking in the HCP diary and liaising with the assessor
Manage diaries for consultants and clinics, sending out appointments, liaising with service users.
Ensure that patient medical record systems are available and monitor that they are correctly maintained. This includes, but is not limited to, ensuring correct RiO demographics, validations systems, and spine synchronisation, up-loading and maintaining correct documentation.
To manage telephone enquiries on behalf of the Team/Clinical staff and respond accordingly
To provide administration support to the Team and other identified senior clinical staff for meetings as requested
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Job description
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications
Essential
- GCSE level education including English or Maths
- Computer literate, good working knowledge of standard MS Office packages including Word, Outlook and Excel
Desirable
- IT Qualification
- RSA typing
- Experience of audio typing
- ECDL, NVQ Level 3 in business administration or similar
Experience
Essential
- Computer literate, good working knowledge of standard MS Office packages including Word, Outlook and Excel
- Experience of working in administrative role and able to keep accurate and legible records
- Ability to work without direct supervision and to work to tight deadlines
- Able to work on own self-initiative and as part of a team
- Able to manage workload and prioritise
- Able to communicate with professionals at all levels and service users both verbally and written
Desirable
- Previous NHS Experience
- Working with patient information systems such as RiO
Additional Criteria
Essential
- Able to work within policies and procedures
- Able to communicate effectively and professionally
- Excellent telephone manner and the ability to deal with challenging calls
- Good understanding of confidentiality and data protection
- Friendly professional and non-judgemental
Desirable
- Knowledge of the full range of administrative and organisational policies and procedures
Person Specification
Qualifications
Essential
- GCSE level education including English or Maths
- Computer literate, good working knowledge of standard MS Office packages including Word, Outlook and Excel
Desirable
- IT Qualification
- RSA typing
- Experience of audio typing
- ECDL, NVQ Level 3 in business administration or similar
Experience
Essential
- Computer literate, good working knowledge of standard MS Office packages including Word, Outlook and Excel
- Experience of working in administrative role and able to keep accurate and legible records
- Ability to work without direct supervision and to work to tight deadlines
- Able to work on own self-initiative and as part of a team
- Able to manage workload and prioritise
- Able to communicate with professionals at all levels and service users both verbally and written
Desirable
- Previous NHS Experience
- Working with patient information systems such as RiO
Additional Criteria
Essential
- Able to work within policies and procedures
- Able to communicate effectively and professionally
- Excellent telephone manner and the ability to deal with challenging calls
- Good understanding of confidentiality and data protection
- Friendly professional and non-judgemental
Desirable
- Knowledge of the full range of administrative and organisational policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
