Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Operations, Quality & Innovation Lead

The closing date is 05 April 2026

Job summary

NHS Talking Therapies Hampshire and Isle of Wight(NHSTT HIOW) is looking to recruit a highly motivated, enthusiastic and passionate Permanent Operations, Quality & Innovation Lead. The post holder will work in collaboration with the Associate Directors, Clinical Leads and Senior leadership team to ensure all clinical and operational aspects of the service are delivered, supporting NHSTT HIOW's strategic development, Transformation, expansion, and quality improvement.

As well as implementing programmes of improvement and expansion across NHSTT HIOW, the post holder will work closely alongside the Associate Directors, the Clinical Leads, Service Managers, the area Clinical Managers, HIOW Healthcare Foundation Trusts Directors of Psychological Therapies, and Corporate / Business partners in developing the service to be efficient, high quality and a centre of excellence.

You will maintain day to day responsibility for driving the programmes of transformation at each stage, from inception to post implementation evaluation, in line with the time & quality requirements of the service.

The post holder will work collaboratively with key partner organisations, patients and their families, clinicians and other practitioners with the objective of setting the highest possible standards and holistic care in accordance with the service philosophy, agreed national and evidenced based standards of clinical excellence, and other relevant guidance and legislation.

Main duties of the job

Management and leadership of Administration, Business & Accommodation, Performance and Data, Digital, Patient Engagement, and overseeing Employment Advice, working in collaboration with the Service and Clinical Leads to implement strategic developments and expansion, and quality improvements.

Work in collaboration with the Head of Service, and Clinical Head of Services to ensure that NHSTTH meets the specifications of a NHSTT site.

Play a key role in facilitating long term plans in liaison with local partners on how the service should develop.

Work in collaboration to develop workforce plan to meet the needs of NHSTTH, taking into account expansion targets, local recruitment and retention issues (including staff turnover and training).

Work alongside the senior leadership team to implement service developments within NHSTTH as outlined in SDIP.

In conjunction with the NHSTTH senior leadership team, play a key role in the development of the NHSTTH service from a financial, capacity and operational modelling perspective.

Ensure that the interests and needs of patients and their families are represented and addressed in service planning and delivery.

Oversee operational elements of working with third party providers and Solent Mind partners.

In collaboration with the NHSTTH senior leadership team and relevant Business partners, the post holder will oversee the development & delivery of the NHSTTH transformation & growth plans.

Refer to JD for further details

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

23 March 2026

Pay scheme

Agenda for change

Band

Band 8b

Salary

£64,455 to £74,896 a year based on full time hours

Contract

Permanent

Working pattern

Full-time

Reference number

348-MNH-10838

Job locations

New Kings Court

Tollgate

Chandlers Ford

Hampshire

SO53 3LG

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Evidence of continuous professional development within own profession
Higher level education in a relevant field or equivalent with master's level postgraduate management qualification. leadership and management development budget management, large budgets, delivery of challenging targets Evidence of proactive business and workforce planning to support contract management.

Desirable

See JD and personal specification for more details

Experience

Essential

Experience of managing people, budgets, resources, projects and change
Experience in planning and developing new initiatives and services
Experience of working within an IAPT or a high volume-based Psychology care system
Experience of working at a senior level in a large or complex organisation, including experience working with executive level teams.
Experience of successfully operating in complex and fast paced environments, with evidence of effectively managing competing priorities & stakeholders
Significant experience in working with and delivering with key external partners
Experience of undertaking staff review
An awareness of the importance of budget and resource management, demand and capacity planning.
Demonstrate an understanding of the national IAPT service and how it links to government objectives
Understanding of needs of service users and carers including specific needs related to cultural background/age/gender/employment etc.
Demonstrate a strong working knowledge of health IT systems and Health IT innovation
Awareness and experience of finance and procurement process and governance
Ability to discuss and implement future developments for the service and plan and prioritise needs
Excellent IT skills, and ability to analyse information from databases
See JD and personal specification for more details

Desirable

see JD and personal specification for more details

Additional Criteria

Essential

see JD and personal specification for more details

Desirable

see JD and personal specification for more details

Person Specification

Qualifications

Essential

Evidence of continuous professional development within own profession
Higher level education in a relevant field or equivalent with master's level postgraduate management qualification. leadership and management development budget management, large budgets, delivery of challenging targets Evidence of proactive business and workforce planning to support contract management.

Desirable

See JD and personal specification for more details

Experience

Essential

Experience of managing people, budgets, resources, projects and change
Experience in planning and developing new initiatives and services
Experience of working within an IAPT or a high volume-based Psychology care system
Experience of working at a senior level in a large or complex organisation, including experience working with executive level teams.
Experience of successfully operating in complex and fast paced environments, with evidence of effectively managing competing priorities & stakeholders
Significant experience in working with and delivering with key external partners
Experience of undertaking staff review
An awareness of the importance of budget and resource management, demand and capacity planning.
Demonstrate an understanding of the national IAPT service and how it links to government objectives
Understanding of needs of service users and carers including specific needs related to cultural background/age/gender/employment etc.
Demonstrate a strong working knowledge of health IT systems and Health IT innovation
Awareness and experience of finance and procurement process and governance
Ability to discuss and implement future developments for the service and plan and prioritise needs
Excellent IT skills, and ability to analyse information from databases
See JD and personal specification for more details

Desirable

see JD and personal specification for more details

Additional Criteria

Essential

see JD and personal specification for more details

Desirable

see JD and personal specification for more details

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

New Kings Court

Tollgate

Chandlers Ford

Hampshire

SO53 3LG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

New Kings Court

Tollgate

Chandlers Ford

Hampshire

SO53 3LG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)