Job summary
We are seeking a compassionate, resilient and motivated Crisis Worker to join our Sexual Assault Referral Centre SARC team. This vital role provides immediate crisis support, triage assessment and care coordination to individuals who have recently experienced rape or sexual assault, whether or not they choose to report to the police.
The post is 21 hours per week, worked across a 24/7 rota. Day shifts are usually office based between 0800 and 1600, with evening and night shifts delivered through on call telephone support. During on call periods, staff must be able to return to the clinic within 60 minutes if a client presents, ensuring timely and responsive care. Weekend on call shifts are routine and can be worked from home, with the same return to clinic requirement. Additional hours, including night on call shifts, may be available to support rota cover.
In line with Hampshire Constabulary compliance requirements, all applicants must be able to meet the criteria for enhanced police vetting known as Non Police Personnel Vetting Level 2 NPPV2. This vetting is required in addition to an enhanced DBS check. The eligibility criteria for NPPV2 are set independently by the police, and applicants must ensure they are able to meet these standards before applying. Unfortunately, if an applicant does not meet the NPPV2 vetting requirements, the recruitment process cannot continue. This is essential to maintain the safety, security and integrity of the SARC environment and the individuals we support.
Main duties of the job
Provide support and crisis management to individuals who have recently experienced rape or sexual assault and who may or may not wish to make a report to the police.
Support the triage system for clients requiring a forensic medical examination.
Attend the SARC base, the Treetops Centre, and on occasion other locations, within 60 minutes of being called out.
Support on call cover to ensure appropriate cover for a 247 service as agreed.
Offer telephone support and information while working remotely out of hours as agreed.
Provide support and information to clients accessing the service in person.
Liaise with the police and forensic clinician on behalf of the client, with the clients consent and in line with confidentiality policies regarding the release of information.
Provide advocacy and support for Treetops Centre clients and their supporters.
Advise clients on the context of services within the criminal justice process.
Undertake forensic cleaning in accordance with protocols and ensure sufficient stock in the medical room as required.
Participate in regular clinical and safeguarding supervision.
Support ongoing service development through innovation, training and learning.
Deliver survivor focused support offering client choice.
Collect and record feedback to help shape the service around the voice of the client.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Job description
Job responsibilities
Further information about the Trust and this role can be found in the Job Description and Person Specification document attached. It is important to us that our recruitment processes are accessible and inclusive to everyone. If, as a potential candidate, you are concerned that any part of the person specification may unintentionally prevent or restrict your application on the grounds of sex, race, age, sexual orientation, religion or belief, or disability, please contact the Trust Recruitment Team using the details provided in the advert. The Trust will seek to resolve any issues wherever possible. We are happy to discuss flexible working. All requests for flexible working options can be explored as part of the interview process.
Please note that in line with Hampshire Constabulary compliance requirements, all applicants for this position must be able to meet the criteria for enhanced police vetting known as Non Police Personnel Vetting Level 2 NPPV2. This vetting is required in addition to an enhanced DBS check. The eligibility criteria for NPPV2 are set independently by the police, and applicants must ensure they are able to meet these standards before applying. Unfortunately, if an applicant does not meet the NPPV2 vetting requirements, the recruitment process cannot continue. This is essential to maintain the safety, security and integrity of the SARC environment and the individuals we support.
Job description
Job responsibilities
Further information about the Trust and this role can be found in the Job Description and Person Specification document attached. It is important to us that our recruitment processes are accessible and inclusive to everyone. If, as a potential candidate, you are concerned that any part of the person specification may unintentionally prevent or restrict your application on the grounds of sex, race, age, sexual orientation, religion or belief, or disability, please contact the Trust Recruitment Team using the details provided in the advert. The Trust will seek to resolve any issues wherever possible. We are happy to discuss flexible working. All requests for flexible working options can be explored as part of the interview process.
Please note that in line with Hampshire Constabulary compliance requirements, all applicants for this position must be able to meet the criteria for enhanced police vetting known as Non Police Personnel Vetting Level 2 NPPV2. This vetting is required in addition to an enhanced DBS check. The eligibility criteria for NPPV2 are set independently by the police, and applicants must ensure they are able to meet these standards before applying. Unfortunately, if an applicant does not meet the NPPV2 vetting requirements, the recruitment process cannot continue. This is essential to maintain the safety, security and integrity of the SARC environment and the individuals we support.
Person Specification
Qualifications
Essential
- Degree level qualification in a relevant field (e.g. forensic science, criminology, social work, psychology, nursing) or equivalent experience
Experience
Essential
- Strong employment background of working with people who have experienced trauma
- Experience of highly accurate record keeping
- Understanding of issues relating to rape and sexual assault
- Knowledge and understanding of the needs of vulnerable groups
- Experience of problem solving in the workplace
- Experience in working in a multidisciplinary setting
- Experience of reception duties / customer care.
- Knowledge of health procedures, policies and systems
- Knowledge of a health care environment
- Knowledge IT systems i.e. database
- Appropriate training to the needs of the post i.e. Forensic recovery
- Knowledge of Governance issues relating to business processes and administration e.g. Confidentiality / Freedom of Information/Caldicott Regulations
- An understanding of the principles of equal opportunities as it relates to staff and patients and able to demonstrate personal commitment to challenging discrimination and promoting equalities
- An understanding of equality within the workforce and how it can impact on this post.
Additional Criteria
Essential
- Must have access to own transport and live within an hour's travel of the SARC.
- Must be prepared to undergo level 2 Police vetting and have been resident in the UK for at least 2 years.
Person Specification
Qualifications
Essential
- Degree level qualification in a relevant field (e.g. forensic science, criminology, social work, psychology, nursing) or equivalent experience
Experience
Essential
- Strong employment background of working with people who have experienced trauma
- Experience of highly accurate record keeping
- Understanding of issues relating to rape and sexual assault
- Knowledge and understanding of the needs of vulnerable groups
- Experience of problem solving in the workplace
- Experience in working in a multidisciplinary setting
- Experience of reception duties / customer care.
- Knowledge of health procedures, policies and systems
- Knowledge of a health care environment
- Knowledge IT systems i.e. database
- Appropriate training to the needs of the post i.e. Forensic recovery
- Knowledge of Governance issues relating to business processes and administration e.g. Confidentiality / Freedom of Information/Caldicott Regulations
- An understanding of the principles of equal opportunities as it relates to staff and patients and able to demonstrate personal commitment to challenging discrimination and promoting equalities
- An understanding of equality within the workforce and how it can impact on this post.
Additional Criteria
Essential
- Must have access to own transport and live within an hour's travel of the SARC.
- Must be prepared to undergo level 2 Police vetting and have been resident in the UK for at least 2 years.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
