Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Care Navigator

The closing date is 29 March 2026

Job summary

We are looking for an enthusiastic and experienced GP Receptionist to join our friendly and busy GP Practice. This will be primarily within our telephone hub at Waterside Medical Centre; although the expectation for the Care Navigator team is to work across all 5 of our Gosport sites. You will need to be able to demonstrate strong interpersonal, communication and presentation skills, be organised and have the ability to work as part of an integrated multi-skilled team, within a fast-paced environment. Flexibility is essential along with an understanding, acceptance and adherence to the need for strict confidentiality.

As a team player, you'll be able to prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within the NHS is desirable but not essential as full training will be provided.

Main duties of the job

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Care Navigator Lead, dependent on current and evolving practice workload and staffing levels:

* Unlock and open surgery ready for business on time.

* Switch on and log in to all reception computers.

* Answer the telephone to a variety of patient enquiries.

* Deal with enquiries raised by patients plus check in for appointments.

* Deal with any patient issues in confidence, escalating to Supervisor for any complaints.

* Cancel clinics under direction and re-book patients.

* Meet and greet any visitors coming into the practice.

* Be the first point of contact for any queries via telephone or face to face directing to most relevant person.

* Scanning and coding of letters and relevant correspondence into patient's notes.

* Checking and actioning workflow tasks within the Clinical System.

* Re-print forms issued on ICE by clinicians.

* Prepare samples for collections.

* Check waiting room at intervals during the day for any health and safety issues that may affect users.

* Close surgery at the end of day and switch to night service. Follow protocol for shutting surgery at night and preparing for next days business.

* Ensure security of data at all times.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Date posted

16 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Please note for part time hours the salary will be pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

348-CSS-10700

Job locations

Waterside Medical Centre

Mumby Road

Gosport

Hampshire

PO12 1BA

Stoke Road Medical Centre

The Medical Centre, 68 Stoke Road

Gosport

Hampshire

PO12 1PA

Gosport Medical Centre

Bury Road

Gosport

Hampshire

PO12 3AQ

Brune Medical Centre

10 Rowner Road

Gosport

Hampshire

PO13 0EW

Forton Medical Centre

Whites Place, 148 Forton Road

Gosport

Hampshire

PO12 3JP

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

*Good general education -- evidence of literacy and numeracy, e.g. GCSE's in Maths/English.
*Sound knowledge of Microsoft Office.
*Customer services experience

Desirable

Working knowledge of Emis Web

Experience

Essential

* Excellent communication skills.
* Good organisational skills.
* Impeccable telephone manner.
* Ability to use own initiative.
* Good and accurate IT skills

Person Specification

Qualifications

Essential

*Good general education -- evidence of literacy and numeracy, e.g. GCSE's in Maths/English.
*Sound knowledge of Microsoft Office.
*Customer services experience

Desirable

Working knowledge of Emis Web

Experience

Essential

* Excellent communication skills.
* Good organisational skills.
* Impeccable telephone manner.
* Ability to use own initiative.
* Good and accurate IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Waterside Medical Centre

Mumby Road

Gosport

Hampshire

PO12 1BA

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Waterside Medical Centre

Mumby Road

Gosport

Hampshire

PO12 1BA

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)