Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Administrator - Learning Disability Service

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Job summary

Are you an enthusiastic Administrator looking for a new challenge? Do you like things to be just so and have an excellent eye for detail? Are you focussed on doing your job to the best of your ability and are comfortable working within a team and on your own initiative?

If this is you, then read on as we might just have the job for you.

The Learning Disability Service delivers excellent healthcare to adults with learning disabilities across the locality. We are looking for an enthusiastic and motivated Administrator to provide flexible administrative support across our Community Learning Disability Teams, our Single Point of Access, and the Intensive Support Team to support peaks in administration workload.

Only open to current employees of Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service or Hampshire Hospitals FT.

Main duties of the job

It is important you have excellent administration, communication and people management skills as this role entails communicating with a range of internal and external professionals and organisations, whilst always providing excellent customer service for all service users, their carers and other visitors to the team.

If you are conscientious, kind, have a flexible attitude, can juggle different tasks at the same time (such as audiotyping, minute taking, report/letter writing, phone calls/messages, diary management and data entry) then it is likely you have the skills we are looking for and we would love to hear from you.

This role is part-time with days worked to be negotiated, however, applicants must be able to work a Thursday or Friday.

The team fosters a strong supportive team approach, and training for this role is provided. A car is useful but not essential as driving to other team bases may be required to support meetings/training.

Please read the job description & specification, and if you have any questions about the role, we would love to hear from you. Please contact Mandy Norris (Operational Team Lead) or Wendy Willis-Barr (Administration Co-ordinator) on 02382 313999.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Date posted

12 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Part-time

Reference number

348-MNH-10160

Job locations

Thomas Lewis House

236 Empress Road

Southampton

Hampshire

SO14 0JY

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

NVQ/Higher Apprenticeship Level 2 Business & Administration (or equivalent).
ECDL or CLAIT qualification in IT.
RSA II/III Word processing/Typing (or equivalent).
GCSE A-C Maths/Functional skills level 2 Numeracy.
GCSE A-C English/Functional skills level 2 Literacy.

Desirable

RSA II/III Audio-typing (or equivalent).
Knowledge of medical terminology.
Car driver with business use insurance.

Experience

Essential

Good working knowledge of Microsoft Office software programmes and previous experience of working in an administrative role.
Experience of organising and prioritising work, meeting deadlines, with good attention to detail.
Good communication & interpersonal skills with the public and professionals.
Good customer focus, with experience of managing challenging conversations with diplomacy, discretion and tact.
Positive attitude and approach to mental health and learning disabilities.
To be self-motivated and able work alone effectively.
To be able to develop good working relationships with other team members.

Desirable

Experience of working as an administrator in health or social care.
Experience of healthcare systems.

Person Specification

Qualifications

Essential

NVQ/Higher Apprenticeship Level 2 Business & Administration (or equivalent).
ECDL or CLAIT qualification in IT.
RSA II/III Word processing/Typing (or equivalent).
GCSE A-C Maths/Functional skills level 2 Numeracy.
GCSE A-C English/Functional skills level 2 Literacy.

Desirable

RSA II/III Audio-typing (or equivalent).
Knowledge of medical terminology.
Car driver with business use insurance.

Experience

Essential

Good working knowledge of Microsoft Office software programmes and previous experience of working in an administrative role.
Experience of organising and prioritising work, meeting deadlines, with good attention to detail.
Good communication & interpersonal skills with the public and professionals.
Good customer focus, with experience of managing challenging conversations with diplomacy, discretion and tact.
Positive attitude and approach to mental health and learning disabilities.
To be self-motivated and able work alone effectively.
To be able to develop good working relationships with other team members.

Desirable

Experience of working as an administrator in health or social care.
Experience of healthcare systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Thomas Lewis House

236 Empress Road

Southampton

Hampshire

SO14 0JY

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Thomas Lewis House

236 Empress Road

Southampton

Hampshire

SO14 0JY

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)