Business Support Administrator
The closing date is 25 January 2026
Job summary
We are looking for 2 Business Support Administrators to join our busy teams! These are rewarding roles within a large, friendly administration team across both Children's Therapy Service - Single Point Of Access Department and the CAMHS support team.
Single Point of Access (SPA) Team within Children's Therapies is the first point of contact for services across Hampshire, including Speech and Language Therapy, Physiotherapy, and Occupational Therapy. This role involves taking calls, processing referrals, scanning and uploading documents, booking appointments & dealing with queries from service users and the clinical team.
The CAMHS team support children and young people with their mental health. The Business Support team process referrals, make appointments, answer incoming calls and deal with their queries and signposting. The service is divided into three main areas - ADHD, Eating Disorders & CAMHS.
Both roles are based in Adelaide and are full time.
There is an option later in your application to select which service you are applying for.
Main duties of the job
*Use & accurately populate the electronic record system (Systm One) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy
*Follow agreed processes for dealing with emails on Outlook, on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising.
*Provide support to training events e.g. away days, skill slots etc. involving the coordination of diaries.
*Attend & participate in team/other meetings, ensuring any actions are completed by the required date & take minutes if requested.
*Provide cover & support during times of absence for the core functioning of the admin team.
*Maintain current office policies & procedures, be actively involved in their development.
*Undertake limited supervision of Band 2 or new staff in absence of the Business Support Team Leader & Business Support Team Manager
*Provide admin support to the Business Support Team Leader to set up & review administration systems/processes as deemed appropriate.
*All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Details
Date posted
12 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time
Reference number
348-CFS-10155
Job locations
Adelaide Health Centre, Western Community Centre
William Macleod Way
Southampton
Hampshire
SO16 4XE
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Adelaide Health Centre, Western Community Centre
William Macleod Way
Southampton
Hampshire
SO16 4XE
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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