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Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Receptionist

The closing date is 04 January 2026

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Job summary

The Elmleigh team are looking to recruit a Receptionist to provide a comprehensive and supportive reception/admin service to the Elmleigh team. The post holder will be responsible for the organisation of their own workload. The needs of the service user will be the utmost priority and the principle of high-quality customer care is at the heart of this role as well as ensuring a friendly and professional ethos within the team/department for patients.

Hours of work will be 08:00-14:30 Monday, Friday, Saturday and Sunday

Main duties of the job

Main Duties & Tasks

Welcome visitors in a kind, professional manner

Answer and transfer calls/take messages

Ensure credibility of visitors/agency staff

Maintaining confidentiality at all times

Carry out basic security measures

Distribution of unit keys

Programme door fobs

Book meetings and patient visits

Arrange patient transport

Manage admin calendar

Assist in fire drills and become a fire warden

Become a smartcard champion

Liaise with outside agencies

Maintain and create excel spreadsheets

Photocopying/scanning/printing

Receive and send confidential information via email, telephone, letter or in person, from patients, patients relatives and staff members

Manage post

Receive/return deliveries

Ensure Reception area is tidy and presentable

Assist with any other projects with/for the admin team as agreed by Admin Team Lead and management

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Details

Date posted

22 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Part-time

Reference number

348-SAC-10006

Job locations

Elmleigh

61a New Lane

Havant

Hampshire

PO9 2JJ


Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

  • Excellent standard of written and spoken English

Desirable

  • Smartcard Champion.

Experience

Essential

  • Previous experience of working within a customer service environment
  • Experience of working within a team and ability to work alone.
  • Experience of dealing with the public.
  • Microsoft office packages.

Desirable

  • Previous experience of working within a Reception or customer service environment.
  • Experience of working within a Mental Health setting.

Additional Criteria

Essential

  • Kind and supportive.
  • Polite, professional, positive manner.
  • Calm under pressure
  • Tidy approach to work.
  • Organised, flexible and adaptable to meet the changing needs of the service.
  • Attention to detail.
  • Willing to participate in training.
Person Specification

Qualifications

Essential

  • Excellent standard of written and spoken English

Desirable

  • Smartcard Champion.

Experience

Essential

  • Previous experience of working within a customer service environment
  • Experience of working within a team and ability to work alone.
  • Experience of dealing with the public.
  • Microsoft office packages.

Desirable

  • Previous experience of working within a Reception or customer service environment.
  • Experience of working within a Mental Health setting.

Additional Criteria

Essential

  • Kind and supportive.
  • Polite, professional, positive manner.
  • Calm under pressure
  • Tidy approach to work.
  • Organised, flexible and adaptable to meet the changing needs of the service.
  • Attention to detail.
  • Willing to participate in training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Elmleigh

61a New Lane

Havant

Hampshire

PO9 2JJ


Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Elmleigh

61a New Lane

Havant

Hampshire

PO9 2JJ


Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Amber Dines

amber.dines@nhs.net

02382318200

Details

Date posted

22 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £24,465 a year

Contract

Permanent

Working pattern

Part-time

Reference number

348-SAC-10006

Job locations

Elmleigh

61a New Lane

Havant

Hampshire

PO9 2JJ


Supporting documents

Privacy notice

Hampshire and Isle of Wight Healthcare NHS Foundation Trust's privacy notice (opens in a new tab)