HIOW 111 Mental Health Triage Service Practitioner
The closing date is 07 December 2025
Job summary
Are you a experienced Mental Health Nurse or Social Worker looking for a new challenge?
As a trust we care about our staff and believe in supporting our staff to develop in their careers within HIOW NHS Foundation Trust.
The 111 Mental Health Triage Service launched in 2018 and covers the Hampshire area including Surrey & Borders and the Isle of Wight. Employed by HIOW NHS Foundation Trust we work closely with the South-Central Ambulance Trust. The service has been recognized nationally for making a positive difference and improving outcomes for patients and is being replicated across the country.
Main duties of the job
The service is accessed when patients ring 111, they will firstly be triaged by a call handler that will determine their needs. If the person has mental health needs or has requested option 2, they will be placed into the mental health queue whereby a mental health practitioner from our team will check their history, then call the patient back to provide support.
The service supports all ages and can provide a wide range of assistance, to include listening, reassurance, brief psychological interventions as well as referral to primary and secondary services if required. The role also involves working closely with other Healthcare Professionals and Hampshire Police.
The service operates across a 24hr period which involves working a rotational shift pattern and can offer flexible working.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Details
Date posted
24 November 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
£38,682 to £46,580 a year pro-rata for part time
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
348-SAC-9718
Job locations
Southern House
Otterbourne
Winchester
Hampshire
SO21 2RU
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Southern House
Otterbourne
Winchester
Hampshire
SO21 2RU
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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