Business Support Supervisor

Job summary

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to; Hampshire IOW Healthcare NHS Trust, Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.

Are you an experienced administrator looking for a new challenge?

If so, look no further! We have a fantastic opportunity for a customer focussed, friendly and enthusiastic individual to join our Community Specialist Division Single Point of Access Business Support Team, in a full time supervisory capacity.

In this role you will provide leadership to a friendly team providing call handling and administrative assistance to the Clinical Specialist Division Services.

We are looking for someone who is organised with great attention to detail. The ability to manage your workload is essential.

The role requires shifts to cover the service which is open 08:00 - 20:00, including weekend and Bank Holiday shifts. We are happy to discuss flexible working options in conjunction with business requirements.

If this sounds like the role for you, then get in touch today!

Main duties of the job

* To manage, monitor and support clerical staff to ensure that they are trained appropriately and receive on-going support and advice.

*To work closely with the CSD Business Support Management team to ensure that all departments within the unit are appropriately supported.

*Assist with the investigation and compilation of responses to complaints, helping to ensure this is done within the optimum deadlines set by the Trust

*Recruit and retain administrative staff where appropriate and support the CSD Business Support Management team in the recruitment of other staff.

*Deal with enquiries either on the telephone or face-to-face from patients, managers, specialists, and colleagues in an appropriate manner.

*Assist CSD Operational leads in monitoring leave to ensure robust cover for the clinical team and have a detailed working knowledge of roles carried out by administrative team to ensure continuity of service during sick/annual leave absences.

*Accurate and proficient use of HealthRoster to ensure leave, excess hours and travel claims are recorded.

*To coordinate annual leave, maintaining optimal staffing levels

*Monitor outpatient clinics to meet government waiting list targets

*Consistently monitor waiting lists and tasks ensuring they are actioned in a timely manner on TPP/SYSTMONE.

*To ensure that all new staff are booked to attend Trust and Local Induction sessions.

Full list of duties in attached Job Description and Person Specification

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Royal South Hants Hospital

Graham Road

Southampton

Hampshire

SO14 0YG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Royal South Hants Hospital

Graham Road

Southampton

Hampshire

SO14 0YG

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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