Administration Team Lead

Job summary

Are you a resilient and driven administrator with a strong work ethic and proven leadership experience? We're looking for a confident Administration Team Lead to join our Acute and Crisis Teams at Parklands Hospital on a part-time basis.

Working 22.5 hours per week, you'll play a key role in delivering a high-quality administrative service. You'll support the Head of Nursing & Professions and Associate Director of Acute Care, manage a team of ward clerks, and ensure smooth day-to-day operations including appraisals, supervision, diary management, and general administrative support.

This role demands excellent organisational skills, the ability to prioritise under pressure, and a proactive approach to problem-solving. Experience in line management and minute taking is essential, along with strong IT skills and a professional, confidential approach to communication.

You'll regularly attend and minute operational meetings, and support with other meeting administration as required. You'll also help maintain accurate non-clinical policies and procedures. NHS experience and familiarity with systems like RiO and Insights are desirable.

Join us and make a meaningful impact--supporting frontline mental health care with your leadership and administrative expertise.

Apply today and help us deliver compassionate, accountable, respectful, and excellent care across our services.

Main duties of the job

• Administrative Support to Senior Management

  • Provide comprehensive PA and administrative support to the Acute and Crisis Senior Management Team.
  • Manage diaries, coordinate meetings, and handle correspondence as required.

• Meeting Coordination and Documentation

  • Organise and attend key team meetings.
  • Accurately record minutes and maintain action logs.
  • Ensure timely distribution of meeting documentation to relevant stakeholders.

• Line Management of Ward Clerks

  • Provide direct line management and supervision to the three ward clerks covering the acute and crisis wards.
  • Conduct regular 1:1s, appraisals, and ensure access to appropriate training and development opportunities.
  • Monitor performance and provide support to ensure high standards of service delivery.

• Operational Oversight

  • Ensure ward clerks are effectively deployed and supported in their roles.
  • Act as a point of escalation for operational issues affecting administrative functions on the wards.

• Service Continuity and Risk Mitigation

  • Support workforce wellbeing by helping to prevent burnout among existing staff due to excessive workload.
  • Mitigate the risk of unplanned absences and potential resignations by ensuring appropriate support structures are in place.

• Communication and Liaison

  • Serve as a key liaison between the Senior Management Team and ward-based administrative staff.
  • Facilitate effective communication across teams to support service delivery.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Parklands Hospital

Aldermaston Road

Basingstoke

Hampshire

RG24 9RH

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Parklands Hospital

Aldermaston Road

Basingstoke

Hampshire

RG24 9RH

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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