Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Healthcare Support Worker

The closing date is 09 November 2025

Job summary

We have an exciting opportunity for a Healthcare Support Worker to join The Willow Group, a forward thinking and innovative GP group providing primary care services for 48,000 patients over 5 local sites in Gosport.

You will be a core member of the practice team and will provide physical and psychological care to patients in accordance with the specified plan of care and as directed by a registered nurse or other qualified practitioner.

In this role, you will work to provide person centred and safe care to all patients and accurately record and report patient information to the registered nurse in a timely way and in line with agreed procedures.

Previous experience in a similar role, including phlebotomy, is required. Must have a caring attitude, good communication skills and enjoy working as part of a dedicated team.

Main duties of the job

*Work under indirect supervision in accordance with defined work rotas and protocols

*Provide a Phlebotomy service within Primary care

*Be competent in the assessment of patients both physically and emotionally, to ensure safety prior to blood samples being taken and offer appropriate patient support.

*Be competent in the selection of the appropriate sample bottles for all common laboratory investigations.

*Ensure samples are correctly labelled for transportation to the laboratory.

*To contribute to the assessment, planning, implementation and evaluation of care of patients working under the direction and supervision of a registered nurse or other qualified practitioner.

*To provide chaperone duties to the patient under the direction of the GP or allied health professional in charge.

*Undertake patient health check reviews.

*Maintain legible, accurate, contemporaneous records that are dated and signed.

*Perform clinical activities which will include wound care, venepuncture, blood glucose monitoring, physical observations, flu injections.

*Undertake health promotion and disease prevention activities with individuals or groups in line with the public health agenda.

*Assist with the investigations of complaints and participate in maintaining health and safety and reporting anything untoward.

*Be responsible for the ordering of stock when required as directed by the Registered Nurse.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Date posted

27 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year based on full time hours

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

348-CSS-9560

Job locations

Waterside Medical Centre

Mumby Road

Gosport

Hampshire

PO12 1BA

Forton Medical Centre

Whites Place, 148 Forton Road

Gosport

Hampshire

PO12 3JP

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Job description

Job responsibilities

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

*Literacy and numeracy skills equivalent to National Functional Skills Level 2 standard (formerly Key Skills)
*BTEC or NVQ Level 2 in Health and Social Care
*Phlebotomy certification

Experience

Essential

*Good communication and team working skills.
*Previous experience of working as a member of a team.
*Confidence working with computers and e-mail.
* Previous experience of working with the public and of customer care policies.

Desirable

*Experience of EMIS
*Primary Care experience

Additional Criteria

Essential

*Good communication skills
*Good facilitation skills
*Evidence of effective interpersonal skills
*Good organisational skills

Person Specification

Qualifications

Essential

*Literacy and numeracy skills equivalent to National Functional Skills Level 2 standard (formerly Key Skills)
*BTEC or NVQ Level 2 in Health and Social Care
*Phlebotomy certification

Experience

Essential

*Good communication and team working skills.
*Previous experience of working as a member of a team.
*Confidence working with computers and e-mail.
* Previous experience of working with the public and of customer care policies.

Desirable

*Experience of EMIS
*Primary Care experience

Additional Criteria

Essential

*Good communication skills
*Good facilitation skills
*Evidence of effective interpersonal skills
*Good organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Waterside Medical Centre

Mumby Road

Gosport

Hampshire

PO12 1BA

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Waterside Medical Centre

Mumby Road

Gosport

Hampshire

PO12 1BA

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)