Urgent Crisis Response (UCR) Administrator
The closing date is 02 November 2025
Job summary
Would you like a fast-moving role that helps patients and supports clinicians, where no two days are the same? If so, we are seeking enthusiastic, confident, and motivated Administrators within our Urgent Crisis Response (UCR) team. Successful candidates will be part of the team providing a service that includes answering telephone calls from patients, carers, GPs, hospitals, the Ambulance Service, and other health care agencies and professionals, and processing email referrals and messages received by the team. You will need to be able to pay attention to detail and accurately record information on the electronic patient record and pass this electronically or verbally to clinical colleagues in a timely way to ensure seamless, consistent, and safe care to patients.
As a team player, you will be able to prioritise your work to meet deadlines and have a customer focused approach. Knowledge of community health and social care or experience within a healthcare setting is desirable; however, previous experience of working within the NHS is not essential, as full training will be provided.
Working hours will be rostered between 8:00am and 8:00pm. Monday to Friday is our busiest period, however, you will be required to work your contracted hours which includes weekend and bank holiday cover on a rota basis, for which enhancements will be payable.
Main duties of the job
Under the supervision of the UCR Admin Team Lead, receive and process referrals following service criteria. Clinical triage will be provided by the clinician on duty. Receive, process and follow up referrals received from external stakeholders via email and telephone as indicated in the Standing Operating Procedure. When necessary be able to assist in the provision of administrative/secretarial support to the clinical triage staff, according to the needs of the service users.
The service currently operates on a rota basis 7 days a week Monday to Sunday between the hours of 08:00 to 20:00. Applicants need to be flexible to ensure cover for holidays and sickness and will be included in a roster to cover weekends and bank holidays.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Details
Date posted
17 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year Please note for part time hours the salary will be pro rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
348-PSE-9438
Job locations
Aerodrome House
Fratergate Business Park, Aerodrome Road
Gosport
Hampshire
PO13 0GY
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Aerodrome House
Fratergate Business Park, Aerodrome Road
Gosport
Hampshire
PO13 0GY
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Hiring Manager
Jackie Barber, Babs Goodall, Luc Owen
jackie.barber@southernhealth.nhs.uk
07823661660
Supporting documents
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