Team Administrator

Job summary

To work as part of the Older Persons Mental Health administration team and liaise with users of the service, carers and other voluntary and non statutory agencies. To provide administration and clerical support within a mental health environment. Monitor and maintain departmental quality standards within the scope of the job description. Ensure a friendly and professional ethos within the team/department for patients and staff.

Main duties of the job

Receiving referrals, ensuring they are passed onto the appropriate clinician for triage and maintaining a database of all new accepted referrals. Inputting referrals onto Rio our primary electronic database, checking for all demographics and upload of any relevant documents. Contacting Service Users, arranging appointments, and sending out any follow up appointment letters as and when necessary. To provide secretarial support to members of the OPMH Team including doctors, social workers and nurses to include taking messages and passing onto the appropriate team members in an efficient and professional manner. Ensuring all messages are accurate and recorded appropriately and seeking advice where necessary, respecting patient confidentiality at all time. To type assessment summaries, reports, documents and other letters ensuring confidentiality of patient records is maintained according to the data protection and Caldicott Guardianship guidelines. To support the Admin Team Leader to ensure that at all times sufficient cover is available to carry out the duties of the team. To perform any ad hoc duties as and when required, this can include assisting with covering reception. Attending meetings and taking minutes and distributing them in a timely manner which are all consistent with the nature of the post in consultation with the Admin Team Leader. Using the Logit system as appropriate for IT issues and queries. Assisting other administration teams across the Trust as and when required.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AP

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Parklands House

London Road

Basingstoke

Hampshire

RG21 4AP

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

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