Receptionist - Cromwell House
The closing date is 19 October 2025
Job summary
We are looking for a caring & compassionate individual with a passion for making a real difference to people's lives in the local community.
As the receptionist you are the first port of call & you represent the trust & our values. It is the responsibility of each receptionist to assist in the smooth running of the Hospital &it's Reception area. Duties will include switchboard, greeting & directing visitors to the site, and general reception duties.
A professional and sensitive manner is required as the post holder will be liaising with patients daily requiring courtesy, discretion, and confidentiality always, to project a positive, efficient, and friendly image to our patients and other professionals who may contact us either in person or via the telephone always ensuring continuity of service.
The successful applicant should be welcoming, possess good communication, literacy, numeracy, & IT skills, as well as good organisational skills & able to work accurately & methodically as part of a team or on your own.
Duties will include but not limited to taking telephone enquiries and directing them to the relevant departments, ensuring all visitors are welcomed and signposted accordingly, meeting/clinic room bookings, incoming & outgoing post, reporting of estates/building issues, general administration work. Proficiency in Microsoft Office & Microsoft Excel is essential.
Previous experience of working within an NHS environment is desirable but not essential, as full training will be provided.
Main duties of the job
*The role of receptionist is an integral part of the team working in a patient facing clinical setting. The receptionist is generally the first point of contact our visitors and patients have during their hospital visit or telephone communication.
*The post holder is required to be well presented and to welcome visitors, patients, and contractors into the hospital in a professional and friendly manner, answering any queries and directing them to where they need to be, giving reassurance when needed. The receptionist also supports colleagues in ensuring the hospital runs smoothly and efficiently.
*To maintain service user's confidentiality and exercise discretion in completion of duties.
*To undertake other administration tasks to support clinical and non-clinical staff in their duties.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.
Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.
Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.
Details
Date posted
06 October 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 to £24,465 a year Based on full time hours
Contract
Permanent
Working pattern
Full-time
Reference number
348-COR-9416
Job locations
Avalon House
Chesil Street
Winchester
Hampshire
SO23 0HU
Employer details
Employer name
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address
Avalon House
Chesil Street
Winchester
Hampshire
SO23 0HU
Employer's website
https://hiowhealthcare.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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